Surgery Scheduler

Join Our Mission of Compassionate Eye Care!

Are you passionate about making a difference in patients' lives? At Grand Traverse Ophthalmology Clinic, we are committed to providing the highest quality eyecare in a friendly and comfortable environment. With over 70 years of service to the Grand Traverse region and beyond, we pride ourselves on our dedication to patient care and advanced eye health solutions.

We're seeking a compassionate, highly detailed Surgery Scheduler for our Petoskey location. You will be responsible for assisting and educating patients with all aspects of pre-operative scheduling and preparation. You will serve as liaison between patient, surgeon, facility, pre-op staff, etc. This involves being friendly, patient, and having a high awareness of medical terminologies, conditions, and requirements, as well as understanding insurance coverage. You will promote confidence in our patients’ medical care and be an integral part of making sure their surgical experience is as smooth as possible.

Responsibilities:

• Meet one-on-one with patients to discuss and schedule their surgery.
• Obtain all billing information, including benefits, deductibles, co-pays, and prior authorization or referrals needed for surgery.
• Prepare and verify all paperwork is complete and returned from the patient and the physician prior to surgery.
• Complete all necessary forms for surgery center, and contact for scheduling.
• Maintain surgical schedule for surgeons.
• Review and confirm everything with the patient prior to surgery.
• Schedule all pre-op and post-op visits.
• Call for necessary prior authorizations.
• Answer all telephone inquiries from patients, their families, or primary care physicians concerning surgery and/or related concerns.
• Organize and coordinate surgery packets and collect all pertinent information for upcoming surgery, such as bookings, lens orders, insurance and H&Ps.
• Work closely with the Billing Department to ensure all patient balances are paid in full prior to surgery.
• Assists patients with financing options for services that patients will be responsible to pay out of pocket; for example, specialty lenses.
• Maintains patient confidentiality in compliance with practice guidelines and HIPAA.

Essential Skills and Abilities:

• Excellent customer service and communication skills.
• Genuine empathy for patients’ needs and concerns.
• Manage multiple tasks simultaneously.
• Highly motivated and organized. Considerable attention to detail.
• Treats patients and co-workers with respect. Strong team orientation.
• Comfort using a Windows computer, including keyboard and mouse, and using Microsoft products including Outlook, Teams, Word, and Excel.
• Comfort answering the phone, talking on the phone, and making phone calls.
• Proficiency in English grammar and spelling, for communicating to the patient and when completing required surgical forms.
• Ability to communicate effectively both orally and in writing.
• Position requires accuracy, thoroughness, and an understanding of medical record procedures and regulations.
• Understands and communicates well with patients about cataract surgery, oculoplastic procedures, cornea procedures, and glaucoma procedures.
• Understands and follows procedures for surgical and procedural consents.
• Understands A-scans, IOL calculations, photos, visual field testing.
• Understands the characteristics of common anterior segment, oculoplastic disorders, glaucoma disorders and cornea disorders.

Education and Experience:

• High school diploma or equivalent.
• One year plus of medical office experience required.

PHYSICAL REQUIREMENTS:

• Must be able to sit for long periods of time, and have ability to move around the office. Involves some bending, stooping, and stretching.
• Some lifting may be required – 25 pounds or less.
• Legible handwriting, ability to type on a keyboard, use a calculator, and be able to fax and use a copy machine.
• Must have normal range of eyesight to use the computer, and to accurately prepare schedules and paperwork.
• Must be able to hear well enough to communicate with co-workers and patients.
• Requires ability to work under stressful conditions, varying levels of busyness, varying levels of noise, occasional irregular hours, and may involve contact with angry people.

Why You'll Love Working Here:

• Full benefits package: health, dental, vision, life insurance, paid time off, and more!
• Supportive team culture where your ideas matter.
• 4pm Fridays - yup! Year round, we end our days at 4pm on Fridays.
• Pizza days, Thanksgiving meal, Halloween costume contest, Mini Tree Decorating contest, and other social and free food celebrations!
• Make a genuine difference in people's vision and quality of life.

Hours of the position: This is an in person, in office position, no remote work. Monday - Thursday, 8:15am-5:15pm, Fridays 8:15am-4:15pm, one hour unpaid lunch daily. Occasional 7:30am Friday meetings.

Job Type: Full-time

Pay: From $21.00 per hour

Expected hours: 39.0 – 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Bereavement leave
• Dental insurance
• Employee assistance program
• Employee discount
• Free parking
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid jury duty
• Paid sick time
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Application Question(s):

• What makes you a qualified candidate for this position?
• Why are you interested in this position and working for GTOC?

Education:

• High school or equivalent (Required)

Experience:

• Medical office: 1 year (Required)

Ability to Commute:

• Petoskey, MI 49770 (Required)

Work Location: In person

Salary : $21