Terrain Park Manager

The Terrain Park manager is responsible for the design, build, maintenance, innovation and operation of the resort’s terrain parks and mountain bike trails. While creating a progressive, exciting and challenging environment during both the winter and summer months, the Terrain Park manager provides leadership and direction to the “Rails & Trails” team.  

Essential Duties and Responsibilities 

• Lead and direct the efforts of the Rails & Trails team to positively impact the guest and employee experience; create a fun, collaborative environment focused on safety. 
• Recruit, hire and train staff; coordinate with team members to facilitate department activities and responsibilities. 
• Provide daily oversight and supervision of team members; ensure correct staffing across the department. 
• Support and coach team members to achieve desired outcomes. 
• Promote safety awareness throughout the department by developing, coordinating and implementing guest/employee focused safety programs; develop a comprehensive multi-year strategy to continue the resort’s journey towards safety excellence.  
• Conduct and document staff training related to safety and operations; ensure adherence to applicable safety standards and procedures.  
• Assist with the development and implementation of incident reduction and prevention strategies to minimize risk and liability exposure; ensure required signage and terrain markings are current and displayed appropriately. 
• Prepare and maintain administrative and operational reports and records; ensure accuracy and timeliness of checklists, logs, employee/guest incident reports and other documentation.  
• Establish strong working relationships/partnerships across all resort operations.  
• Enact general emergency procedures; coordinate and respond to emergencies as needed.  
• Develop and adhere to the department budget. 
• Provide direct support to the Mountain Operations team and other duties as assigned. 

Qualifications 

• Experience managing terrain parks/bike trails in a ski resort or similar environment; willingness to take a professional, innovative approach to creating the best possible riding experience. 
• Strong knowledge of terrain park/bike trail design and construction; familiarity with snow groomers, heavy equipment, welders, chainsaws/brush saws, hand tools and PPE. 
• Proven ability to motivate employees around safety and drive engagement.  
• Exceptional interpersonal skills with the ability to remain calm in stressful situations.  
• Strong organizational, analytical, problem-solving and conflict resolution skills. 
• Aptitude for giving and receiving feedback in a positive manner. 
• Ability to pivot and embrace changes to operations when necessary. 
• High level of energy and enthusiasm for providing exceptional guest service. 

Work Schedule and Environment 

• Must be physically capable of working long hours in a mountainous winter/summer environment in varying weather conditions; ability to work in varying terrain, including snow, ice, dirt and rock covered surfaces. 
• Weekend, nights and holiday availability required as well as flexibility with work schedule; available on-call as necessary. 
• Frequently lift and move items weighing up to 50 lbs and perform tasks including, but not limited to, shoveling snow, chipping ice, raking rocks, riding bikes, etc. 

Education and Experience 

• Demonstrated management/supervisory experience required. 
• 3 years resort operations experience or equivalent combination of experience and training/education. 
• Experience building features with metal, wood, snow and dirt; welding/fabricating experience preferred. 
• Ability to coach and problem solve in an effective manner while building and maintaining positive relationships. 
• Advanced skiing/snowboarding/mountain biking skills.