What are the responsibilities and job description for the Housekeeping Supervisor position at Golden Nugget Las Vegas?
Overview
The Housekeeping Supervisor is responsible for managing the housekeeping team, maintaining cleanliness standards, and ensuring guest satisfaction through superior cleaning and room preparation services at the property.
Responsibilities
Tipped Position
This position does not earn tips
The Housekeeping Supervisor is responsible for managing the housekeeping team, maintaining cleanliness standards, and ensuring guest satisfaction through superior cleaning and room preparation services at the property.
Responsibilities
- Supervise and coordinate daily housekeeping operations, including room cleaning, inventory management, and staff scheduling
- Assist in progressive training and discipline of all Guest Services staff
- Interact effectively with all other departments, especially regarding accounting procedures
- Receive guest complaints and ensure that they are satisfied and/or compensated; follow up with proper departments/employees involved
- Attend any specialized or cross training deemed necessary by upper management
- Assist Hotel Manager in writing/implementing new policies and procedures
- Oversee daily occupancy levels to ensure the highest yield from rooms available
- Perform other duties and responsibilities as requested
- Inspect and monitor Hotel, including lobby, hotel rooms, and public areas
- Professional appearance and demeanor
- 2 years supervisory skills required
- Minimum age requirement is 21
- Exceptional customer relations skills, detail oriented, leadership, time management and organizational skills a must
- Minimum 2 years hotel experience required
- Excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills
- Excellent interpersonal and communication skills (verbal and written), fluent English and articulate
- Ability to work efficiently, independently and cohesively, consistently producing quality results
- Computer literate in Microsoft Windows applications required (Outlook/Excel/Word)
- Knowledge of Hotel Systems such as LMS
- Multiple benefit plans to suit your needs
- Paid Time Off
- 401K
- Opportunities for advancement
- Positive and respectful work environment where diversity is valued
- Generous employee discounts on dining, retail, amusements, and hotels
- Community volunteer opportunities
Tipped Position
This position does not earn tips