What are the responsibilities and job description for the Station Operations Specialist position at GOFO?
Company Description
GOFO is a technology-driven global last-mile network operator, specializing in efficient and reliable delivery solutions for e-commerce platforms and brands. By blending intelligent technology with localized operations, GOFO delivers scalable and data-driven execution across its expanding global network. The company's expertise includes last-mile logistics, hub and linehaul operations, intelligent dispatch, and customer experience optimization, ensuring reliable delivery infrastructure. With over 2,000 employees worldwide, GOFO’s operations span the United States, Canada, France, the Netherlands, and Italy, offering innovative solutions to meet growing global demand.
Role Description
This is a full-time on-site role for a Station Operations Specialist located in Carteret, NJ. The Station Operations Specialist will oversee daily station operations, including logistics coordination, resource allocation, and ensuring compliance with service quality standards. The role involves monitoring performance metrics, addressing operational challenges, and collaborating with cross-functional teams to optimize efficiency and maintain a high level of customer satisfaction. The specialist will also support project implementation and ensure smooth communication between internal teams and external partners.
Job Responsibilities
- Evaluate, onboard, and build long-term partnerships with Delivery Service Partners (DSPs).
- Negotiate contracts and service pricing with DSPs to ensure cost-effective and high-quality delivery services.
- Provide daily operational support to DSPs, addressing issues and ensuring smooth delivery processes.
- Monitor package deliveries to ensure accurate tracking and on-time performance.
- Resolve delivery-related issues promptly to maintain high levels of customer satisfaction.
- Analyze performance metrics and identify opportunities for process improvement.
- Ensure DSPs comply with company policies, contractual agreements, and industry standards.
- Collaborate with internal teams to develop and align on delivery strategies.
Qualifications
- Fluent in Mandarin and English.
- Experience in logistics operations, vendor management, or a related field (experience with DSPs is a plus).
- Strong negotiation, communication, and problem-solving skills.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Familiarity with logistics systems and industry regulations is preferred
- Educational background in logistics, supply chain management, analytics, engineering, or a related field is a plus.
Work Schedule:
- Morning Shift: 6:00 AM – 2:00 PM
- Schedule includes 2 days off per week (non-fixed weekends).