What are the responsibilities and job description for the Floor Manager position at GMH Restaurant Enterprises LLC?
About Company:
Since Summer 2019, The Point has been one of the Jersey Shore’s hottest attractions. Bringing positive vibes in a tropical tiki oasis on the open bay, The Point offers casual island-style dining and refreshing cocktails under the stars. Our locations feature live music, fresh food, creative drinks, and an unmatched atmosphere, striving to provide an experience unlike any other. We have three locations in Sea Isle, Somers Point, and Wildwood.
About the Role:
The Floor Manager plays a crucial role in ensuring the smooth operation of our establishment, focusing on delivering exceptional customer service and maintaining high standards of quality. This position involves overseeing daily activities on the floor, managing staff, and ensuring that all operational procedures are followed. The Floor Manager will be responsible for training and mentoring team members, fostering a positive work environment, and addressing any customer concerns promptly. Additionally, this role requires effective communication with other departments to ensure seamless service delivery. Ultimately, the Floor Manager's goal is to enhance the overall guest experience while driving operational efficiency and profitability.
Minimum Qualifications:
- High school diploma or equivalent.
- Proven experience in a supervisory role within the hospitality or retail industry.
- Strong understanding of customer service principles and practices.
Preferred Qualifications:
- Bachelor's degree in Hospitality Management or a related field.
- Experience with point-of-sale systems and inventory management software.
- Previous experience in a fast-paced environment.
Responsibilities:
- Supervise daily operations on the floor, ensuring all staff are performing their duties effectively.
- Train, mentor, and evaluate team members to promote a high level of service and teamwork.
- Monitor customer interactions and feedback to ensure satisfaction and address any issues that arise.
- Collaborate with kitchen and bar staff to ensure timely service and quality of food and beverages.
- Manage inventory levels and assist in ordering supplies as needed to maintain operational efficiency.
Skills:
The required skills for this position include strong leadership and communication abilities, which are essential for managing a diverse team and ensuring effective collaboration. Problem-solving skills are crucial for addressing customer complaints and operational challenges promptly. Time management skills will help the Floor Manager prioritize tasks and ensure that all aspects of the operation run smoothly. Preferred skills, such as familiarity with inventory management systems, will enhance the efficiency of stock control and ordering processes. Overall, a combination of these skills will enable the Floor Manager to create a positive atmosphere for both staff and customers, ultimately contributing to the success of the establishment.