Sr. Digital Project Manager

This is not an entry-level or career transition position. We're seeking an experienced digital project manager who has solid experience working with enterprise-level or Fortune 500 clients, preferably within a digital agency. Position entails working in a fast-paced environment delivering multiple small-to-large scale projects that include full website redesigns, landing pages, digital campaigns (email, social), digital marketing strategy, etc.

We expect our PMs to be proactive, comfortable being client-facing, to take full ownership of their projects and to be able to provide firm guidance to internal cross-functional teams. The successful candidate is strategic, creative and demonstrates problem-solving skills that effectively support clients and projects, and that ensures delivery that is on time, within budget and of the highest quality. You are extremely organized, independent, and experienced driving fast-paced projects to fruition without sacrificing any details. We're looking for someone with a strong aptitude and willingness to learn new technologies and platforms to effectively support project delivery.

Core Responsibilities:

• Proactively identify and address potential risks, roadblocks, and opportunities to improve project delivery
• Develop and maintain the project plan, resource assignments, task board (JIRA) and risk / mitigation plan per the SOW
• Collaborate with internal team leads to estimate and translate / breakdown requirements into actionable tasks
• Book resources on jobs and collaborate with other PMs to negotiate booking conflicts per immediate priorities
• Facilitate client, internal project team and/or vendor meetings
• Ensure deliverables meet strategic, timeline and financial objectives as defined in the SOW and associated estimation sheet
• Verify that delivered documents, features and products meet rigorous standards of quality
• Keep key stakeholders apprised of project status, risks, and mitigation plans
• On development projects: help gather/coordinate requirements, plan team Sprints and run effective daily stand-ups
• Document lessons learned from milestone retros and implement continuous improvement plans into the next phase
• Supports cross-functional teams with writing JIRA stories, managing epics, and managing releases as needed
• Manages team tasks (in JIRA and in our resource management software) to ensure that team members are assigned tasks, appropriately scheduled, and actively working towards milestones. Prioritizes the resolution of project blockers
• Acts as a trusted advisor to clients and surfaces new project opportunities, optimizations, or extensions that align with their goals; partners with account leadership to convert these into concrete statements of work or change requests.

Qualifications:

• 5 years of project and/or account management experience deeply integrated in the delivery team within a digital agency or marketing team. Previous client management or agency experience a must
• Experience working with account managers, strategists, business analysts and UX/Design teams is required
• Scrum Master or Product Manager experience is highly desirable. Understanding of web design and technologies preferred
• Deep passion and ambition to lead large scale digital transformation and/or cross-functional digital programs and projects
• Proven ability to effectively delegate tasks, empower team members, and drive projects forward through clear leadership and direction
• Willing to learn and expand responsibilities internally and within the discipline
• Experience working with multiple stakeholders and managing complex governance structures
• Experience working with global teams and managing projects across different time zones and cultures preferred
• Familiarity with enterprise platforms such as Sitecore, Adobe Experience Manager, Salesforce, or similar enterprise CMS systems
• Experience with analytics platforms (GA4, Adobe Analytics) is preferred
• Equally comfortable creating waterfall project plans (e.g. MS Project or Smartsheet) and Agile product roadmaps
• Experienced in managing comprehensive UAT processes, including:
• Creating and maintaining test plans and documentation
• Setting up testing environments and procedures
• Coordinating testing efforts across multiple stakeholders
• Managing defect tracking and resolution processes
• Able to simultaneously execute multiple projects across engagement types: strategic, creative, and development
• Responsible for the financial input, project execution and estimation for projects with budgets $500k
• Experience utilizing various project management methodologies, tools and techniques including Agile and Waterfall
• Highly effective facilitation, organizational and interpersonal skills, and excellent written and oral communication skills
• Successfully manage client expectations, articulate project risks, complex digital solutions and/or processes in a simple and engaging way (both internally and client-side), highly organized and strong attention to details
• Strong ability to mentor junior team members and contribute to organizational improvement initiatives
• Excellent documentation and communication skills, including the ability to create clear status reports and action items