What are the responsibilities and job description for the Product Manager position at Global Technical Talent, an Inc. 5000 Company?
Primary Job Title:
Product Manager, Expert
Alternate/Related Job Titles:
- Grid Product Manager
- Energy Programs Product Manager
- EV & Electrification Product Manager
Oakland, CA
Onsite Flexibility:
Hybrid (monthly minimum onsite; team typically onsite 60-80%)
Contract Details:
- Position Type: Contract
- Contract Duration: 12 Months
- Start: As Soon As Possible
- Pay Rate: $90-95/hr
The Product Manager supports delivery, field execution, and operational readiness for a new residential smart panel and EV charger grid-edge product portfolio. This role helps translate strategy into actionable deployment steps, aligning cross-functional teams, installers, vendors, and customer programs to enable a successful 2026 field demonstration and a future large-scale rollout.Key Responsibilities:
- Support development and refinement of operational workflows across Service Planning & Design and other internal teams, including installation, inspection, and commissioning pathways.
- Coordinate with supply chain teams and external vendors to ensure product availability, logistics readiness, and delivery performance.
- Align field deployment activities with regulatory requirements, internal standards, and utility safety protocols.
- Troubleshoot process issues and escalate barriers to leadership with recommended solutions.
- Develop and maintain a customer acquisition funnel for residential installations, including marketing coordination and channel outreach.
- Partner with internal customer programs (EV, home electrification, energy efficiency) to identify eligible customers and integrate product offerings.
- Build and manage a trusted electrician/installer network, including training, coordination, performance monitoring, and ongoing engagement.
- Support development of program materials, customer journeys, and customer-facing content in partnership with marketing teams and vendors.
- Establish and oversee post-installation processes, including customer service workflows, troubleshooting pathways, and escalation protocols.
- Serve as day-to-day liaison between customers, installers, and product vendors to resolve issues efficiently.
- Track and analyze operational metrics such as installation time, customer satisfaction, and support cases to drive continuous improvement.
- Identify process gaps and propose enhancements that improve customer experience and operational efficiency.
- Support creation of user guides, FAQs, and support documentation for customers and installers.
- Strong experience in product delivery, product management, program management, or operations, preferably in energy, utility, construction, technology, EV, or home electrification sectors.
- Strong understanding of utility processes (service planning, design, permitting, field operations) or ability to learn quickly.
- Demonstrated success improving operations, customer support workflows, or field deployment processes.
- Excellent communication and stakeholder-management skills across both technical and non-technical groups.
- Highly organized, detail-oriented, able to work in fast-moving environments with ambiguity and limited supervision.
- Ability to travel locally for trainings, field visits, and installer engagement events.
- Bachelor’s degree from an accredited college or equivalent, plus 8 years of relevant experience (9 years if outside hire).
- Experience with electric utilities or similar organizations is preferred.
- Background in electrification, DERs, EV charging, or grid modernization.
- Experience building customer funnels or managing channel partners.
- Experience coordinating with marketing to support customer acquisition.
- Product management & deployment operations
- Cross-functional stakeholder management
- Process development & improvement
- Regulatory and utility standards familiarity
- Customer journey mapping
- Vendor and installer coordination
- Supply chain support experience
- Field operations alignment
Operational workflows, installation/commissioning support, customer acquisition funnel development, performance monitoring, customer service workflows, documentation development, training support, safety protocol alignment.Benefits:
- Medical, Vision, and Dental Insurance Plans
- 401k Retirement Fund
Leading natural gas and electric energy company serving millions of customers across the United States. Offers reliable energy delivery and a positive work environment focused on supporting local communities. About GTT:
GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with major life sciences, biotech, utility, and retail organizations across the U.S. and Canada. We look forward to helping you land your next great career opportunity! Job Number: 25-28756
#gttjobs
Salary : $90 - $95