L3 Support Tech Deskside

Primary Job Title: L3 Support Tech Deskside

Location: Huntsville, AL

Onsite Flexibility: Onsite

Contract Details:

• Position Type: Contract
• Pay Rate: $40.00–$46.00 / Hour (USD)

Job Summary: In this role, you will be responsible for supporting enterprise wide automation efforts for internal logistics processes and materials movement within complex manufacturing environments. This will include the R&D and evaluation of different robotics technologies and building standard process for implementation. Owning, maintaining and providing integration of AMR/AGV/VGV products to a 3rd party Fleet Management system and connecting into existing IT infrastructure. Establishing communication between COTS products and internal systems. This role touches on architecture design, providing best practices, and in some instances being able to troubleshoot and diagnose problems with robot deployments both at the networking and infrastructure layers.

Key Responsibilities:

Infrastructure Operations

• Perform Pre Shift Checks across GALC, ICS, server, storage, and network infrastructure for 1st, 2nd, and weekend shifts
• Provide Smart Hands support for server and network infrastructure (new installs, refreshes, break/fix)
• Support preventative maintenance for power and HVAC systems
• Conduct weekly checks of plant floor network, data center, and telecom infrastructure
• Perform monthly wireless network audits to identify interference and perform remediation
• Monitor ANDON systems, GALC alerts, and network monitoring tools (PRTG, DNAC, etc.)
• Monitor Teams PMI chat for posted issues that may impact production

Network, Power, and Cabling Support

• Coordinate and manage installation and break/fix of network drops and power connections
• Support CTASKs related to approved Change Requests
• Perform Telecom Room inspections, reviewing power, temperature, and required daily checklists
• Perform network and telecom maintenance, troubleshooting, switch installation, and port activations
• Perform hardware comfort checks prior to asset moves, adds, or changes
• Execute hot swap operations on mission critical equipment

Administration & User Support

• Provide escalation support to L2 Production Support and assist with 1TS incidents
• Support user administration and file/folder access requests
• Perform inventory audits of IT equipment
• Support configuration of R1 and Priority Service Restoration Bridges and assist with countermeasure implementation
• Provide support for 4i services as required

Vendor & Site Coordination

• Escort external vendors throughout data centers, computer rooms, and production areas for installations and maintenance
• Coordinate repairs and maintenance activities with external vendors and internal maintenance teams
• Provide onsite presence for INCs or CTASKs requiring hands on troubleshooting or monitoring

Documentation & Compliance

• Create, organize, standardize, and maintain documentation for L3 processes and activities
• Obtain review and approval from Toyota Senior Analysts for standardized work
• Create and submit 1TS RFCs for L3-managed site activities

Project Support

• Support local and regional projects involving infrastructure and/or application deployments, refreshes, server rack configurations, and upgrades
• Support system activities during planned non production times, including plant shutdowns

On Call Responsibilities - Incident Response & Monitoring

• Serve as first point of contact (POC) for production and L2 escalations
• Monitor PMI chat, email, text, and infrastructure alerts (PRTG, SCOM Site Scan, Nagios, SYSMON, DNAC)
• Monitor 1TS for P1–P3 incidents and take appropriate action
• Follow P1/P2 escalation procedures
• Provide On Call support for L2 production, weekend activities, and ITS P1–P3 incidents

On Call Responsibilities - Operational Support

• Provide onsite support for CTASKs or incidents requiring hands on troubleshooting or vendor engagement
• Support planned non production activities such as plant shutdowns

Required Experience:

• Minimum 3 years of experience
• On premises server administration experience with Windows and Linux
• Strong networking experience — robots have high reliance on the network
• Basic application troubleshooting and application-specific support

Required Skills:

• Strong understanding of operating systems (Windows and Linux)
• Application software and development and support process
• End user devices support
• Proficient understanding of the OSI layer and TCP/IP protocols and their use-cases
• Network administration
• Problem-solving skills
• Analytical skills
• Customer service experience
• Excellent communication skills, written and verbal

Preferred Skills:

• Hands-on cloud computing experience
• AMR Technologies (MIR, Autoguide, Omron, JBT, Creform, OTTO, AIUT/Aformic, Bastian Automation)
• Familiarity with cloud computing

Education Requirements:

• Associate's degree or Technical degree

Benefits:

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

Work Environment / Physical Requirements:

• This is an onsite resource that will be technical in nature, specifically working with logistics robots
• Robots will be running around the plant working off of WiFi
• Regional software engineering and contractors onsite will do the hands on work
• Tier 2 level support — higher level than regular IT support

Important Notes:

• Interview Process: 1 hour virtual interview using the STAR method. Candidate must understand the STAR method before the interview. Interviewer will explain the job, ask why you are a good fit based on resume, then ask STAR-based questions.
• Resume Screening Criteria: Evaluate consistency and job stability; ensure resume is well-formatted and professional; confirm candidate has strong technical background rather than project management focus
• Hiring Sources: Candidates often come from Hartland Auto, JMP Solutions, and Samuel Automation

About the Client: A leading manufacturing organization in the automotive sector operating a complex facility in Alabama with advanced logistics automation systems.

About GTT: GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-04587