Director - Operations - Brickworks Supply

ABOUT BRICKWORKS NORTH AMERICA 

Brickworks North America (Brickworks N.A.) is the North American arm of Brickworks of Australia, the largest and most trusted brick manufacturer and supplier. Today, Brickworks N.A. is the leading brick manufacturer and distributor, operating eight brick manufacturing facilities under the Glen-Gery brand, a continuously innovative creator of premium brick products. Through technological advancements and product innovations, Glen-Gery offers a diverse, premium portfolio of more than 400 genuine clay brick products, which are crafted locally and sourced globally, catering to the high-style needs of today's architects, designers and homeowners. Together, Brickworks N.A. and Glen-Gery are taking building design to the next level, helping architects, builders and homeowners explore greater solutions, giving shape to expression, and forging deeper connections.  

Brickworks N.A. operates 26 company-owned Supply Centers, known as Brickworks Supply Centers, spanning across the Eastern and Midwestern United States, and three high-end Brickworks Design Studios located in Philadelphia, Baltimore and the global flagship store located on 5th Avenue in New York City. 

Job Summary

The Director of Operations is the operational architect of Brickworks Supply, responsible for translating strategy into disciplined, repeatable execution across all 27 supply centers. Reporting to the Vice President of Brickworks Supply, this leader owns the Operational Excellence pillar of the BWS strategic plan and directly enables our growth, customer, and people pillars.

Scope of Responsibilities:

Operational Excellence

• Establishing and sustaining standardized operating procedures across all supply centers
• Embedding Lean Six Sigma methodology and continuous improvement discipline into the daily operating rhythm
• Driving measurable productivity, capacity, and efficiency gains year over year

Network & Footprint

• Owning the operational performance of the supply center network
• Leading footprint decisions, consolidations, closures, and new location stand-ups, with operational, financial, and human discipline
• Partnering on real estate, facility, and capital investment decisions

Customer Experience

• Ensuring every supply center delivers a consistent, professional customer experience
• Setting and holding service-level standards for accuracy, responsiveness, and ease of doing business
• Partnering closely with sales leadership, so operations enable, rather than constrain, growth

Inventory & Supply Chain

• Owning inventory discipline, working capital performance, and supply chain execution across the network
• Aligning operational capacity with sales strategy and demand

People & Talent

• Leading and developing Regional Operations Managers and supply center leadership across the network
• Building a deep operational bench through deliberate succession planning and development
• Setting the cultural standard for the operations organization

Financial Performance

• Owning the operational P&L: labor productivity, freight, facility costs, inventory carrying costs, and shrinkage
• Budgeting, forecasting, and the monthly Board Review
• Managing capital expenditure planning and prioritization across the network

Safety & Compliance

• Owning safety performance across the network as a non-negotiable leadership standard by building a safety culture rooted in leading indicators and personal accountability
• Ensuring full compliance with State and Federal OSHA, MSHA, and environmental requirements

Education and Qualifications:

• Bachelor's Degree in Operations Management, Engineering, Supply Chain, Business Administration, or equivalent demonstrated experience required
• Master's Degree (MBA, Engineering, or Operations) preferred
• 10 years of progressive operations leadership experience in building materials distribution, industrial distribution, or a comparable multi-location operating environment
• 5 years leading multi-site operations through regional or general management leaders
• Demonstrated track record of leading operational transformation, not just running steady-state operations
• Proven experience executing facility consolidations, closures, or new market stand-ups with disciplined people, customers, and asset transitions
• Direct experience operating within a sales-led, customer-facing distribution model
• Lean Six Sigma certification preferred (Green Belt minimum; Black Belt strongly preferred). Demonstrated application of DMAIC, 5S, Kaizen, and TIMWOODS in real operational environments
• Strong financial acumen with experience owning operational P&L, building budgets, and presenting to executive and board audiences
• Proficiency with ERP, inventory management, and operational reporting systems; comfort working with data and analysts to drive decisions
• Travel flexibility — expected 40–50% travel across East, Central, and West regions
• Moves comfortably between strategic conversations with senior leadership and day‑to‑day operational problem‑solving in the field

This job description is not intended to be all-inclusive. The employee will also be required to perform other reasonable business duties as assigned by their immediate supervisor or other management personnel.

Equal Opportunity Employer