What are the responsibilities and job description for the Customer Support Specialist position at GL Staffing Services, Inc.?
GL Staffing is seeking a detail-oriented and customer-focused Customer Support Specialist to join our team. The ideal candidate will provide exceptional support to customers by assisting with product inquiries, order management, shipment tracking, returns processing, and general customer service needs. This position requires strong communication skills, accuracy, and the ability to thrive in a fast-paced office environment.
Location: Miami Gardens, FL
Schedule: Full-Time, Monday–Friday
Hours: 8:30 AM – 5:00 PM
Pay Rate: $20.00 per hour
Responsibilities
- The Customer Support Specialist will provide customers with product and pricing information.
- Respond to inquiries regarding order status and shipment updates.
- Expedite shipments as needed to meet customer requirements.
- Process order changes accurately and efficiently.
- The Customer Support Specialist will handle returns processing and related documentation.
- Deliver professional and timely customer support via phone and email.
- The Customer Support Specialist will research and resolve customer concerns while maintaining a high level of service.
- Maintain accurate records and ensure timely follow-up on customer requests.
Qualifications
- Minimum of 2 years of customer service experience in an office environment.
- Proficiency in Microsoft Outlook, Word, and Excel.
- Ability to type 40 words per minute -required
- Strong verbal and written communication skills.
- Detail-oriented with excellent problem-solving and multitasking abilities.
- Bilingual (English/Spanish) is a plus.
Required Assessments
- Microsoft Excel Assessment
- Typing Skills Assessment