What are the responsibilities and job description for the E-Commerce Customer Support Specialist (Experience Required) position at Tweg?
We are looking for an experienced E-Commerce Customer Support Specialist to join our growing team.
If you have hands-on experience with eBay Seller Hub, customer service, returns, and dispute resolution, we'd love to hear from you.
Responsibilities:
- Respond to eBay customer messages quickly and professionally.
- Handle returns, cancellations, refunds, exchanges, and customer inquiries.
- Manage eBay disputes and Seller Protection cases.
- Communicate with eBay Support to help resolve cases in the company's favor whenever appropriate.
- Review tracking information and assist customers with shipping-related issues.
- Maintain excellent customer satisfaction while following company policies.
- Accurately document and manage customer cases.
Requirements:
- Previous experience with eBay Seller Hub is required.
- Strong knowledge of eBay customer service, returns, cancellations, disputes, and Seller Protection.
- Excellent written English.
- Strong attention to detail and organizational skills.
- Ability to multitask and work independently in a fast-paced environment.
- Fast learner with solid computer skills.
Schedule:
- Monday–Friday
- 9:00 AM – 4:00 PM EST
What We Offer:
- Competitive pay based on experience.
- Friendly and supportive team.
- Long-term opportunity with room for growth.
Please do not apply if you do not have previous eBay customer service experience.
Pay: $18.00 - $20.00 per hour
Work Location: In person
Salary : $18 - $20