What are the responsibilities and job description for the Customer Service Representative - Defense position at GL Staffing Services, Inc.?
Customer Service Representative – Defense Industry
Location: FLL (On-site)
Employment Type: Full-Time
About the Opportunity
We are seeking an experienced Customer Service Representative to support customers within the defense industry. This role is ideal for someone who enjoys working in a fast-paced, technical environment while serving as the primary point of contact for customers, managing orders, quotations, and delivery coordination.The ideal candidate is highly organized, customer-focused, and experienced working with ERP and CRM systems.
Key Responsibilities
- Respond to technical and commercial customer inquiries in a timely and professional manner.
- Prepare and manage customer quotations and pricing for existing and new products.
- Generate formal responses to Requests for Quotation (RFQs).
- Process sales orders, order confirmations, shipping documentation, and invoices through an ERP system.
- Maintain accurate customer information, opportunities, and order activity within the CRM system.
- Coordinate production lead times and delivery schedules with internal departments.
- Collaborate with Sales, Operations, Engineering, and Supply Chain to ensure customer satisfaction.
- Maintain strong relationships with customers by providing proactive communication and order updates.
- Represent the company at domestic industry events and trade shows as needed.
Qualifications
- Bachelor's degree in Business Administration, Engineering, or another technical field.
- Minimum 5 years of customer service, inside sales, or account management experience, preferably in aerospace or defense.
- Strong organizational skills with the ability to manage multiple priorities simultaneously.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- High attention to detail and accuracy.
Additional Requirements
- Ability to travel domestically approximately 5–10% annually.
- Must be authorized to work in the United States.
- Ability to work on-site in a collaborative office environment.
Why Join Us?
- Opportunity to work with an established manufacturer serving highly regulated industries.
- Collaborative and professional team environment.
- Competitive compensation and benefits.
- Career growth within a stable and innovative organization.
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