Account Customer Service

The Customer Account management – Defense serves as a primary point of contact for defense industry customers, supporting both technical and commercial inquiries. This role is responsible for quotation preparation, order management, ERP/CRM administration, and coordination of delivery schedules while ensuring accuracy, compliance, and high levels of customer satisfaction.

Schedule & Compensation

• Salary: $60,000 per year
• Schedule: Monday–Friday, morning shift
• Travel: 5–10% domestic travel required

Essential Duties & Responsibilities

• Coordinate and respond to technical and commercial customer inquiries in a timely and professional manner.
• Calculate pricing for both existing and new products.
• Generate quotations, formal responses to RFQs, and maintain customer-specific price lists.
• Manage and coordinate lead times and delivery schedules with internal teams.
• Process ERP transactions, including:
• Sales orders
• Order confirmations
• Shipping confirmations
• Invoices
• Maintain accurate CRM records, including customer interactions and sales order entries.
• Attend domestic defense industry events and trade shows as a company representative

Skills & Competencies

• Ability to effectively respond to technical and commercial inquiries.
• Strong multitasking skills with excellent attention to detail.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Customer-focused mindset with proactive problem-solving skills

Technical Experience

• Experience with CRM platforms such as Salesforce, Zoho CRM, or HubSpot.
• Familiarity with ERP systems such as Sage B7 or SAP.
• Understanding of export control and defense regulations (preferred):
• ITAR
• EAR
• DFARS
• FAR

Qualifications

• 5 years of relevant experience in customer service, sales support, or defense industry operations.
• Bachelor’s degree in Business Administration or a related technical discipline preferred.