IT TECHNICIAN

Job Summary

We are seeking a dependable and detail-oriented IT Specialist to provide technical support and maintain daily IT operations within a professional business environment. This role is responsible for troubleshooting hardware, software, network, and user-related issues while supporting system security, documentation, and infrastructure maintenance.

Key Responsibilities

• Provide technical support for desktops, laptops, printers, scanners, mobile devices, and other IT equipment.
• Install, configure, maintain, and troubleshoot hardware, software, operating systems, and user accounts.
• Troubleshoot network connectivity, VPN access, email systems, software applications, firewall rules, and policy-related issues.
• Support IT infrastructure including LAN/Wi-Fi networks, servers, backup systems, antivirus management, and cloud-based platforms.
• Assist with configuration and support of Azure platform environments, domain control policies, and ERP systems such as SAP.
• Coordinate with third-party vendors and service providers for maintenance, upgrades, and issue resolution.
• Maintain IT inventory, asset tracking systems, and software license records.
• Support onboarding and offboarding processes, including setup and removal of user access, accounts, and equipment.
• Assist in implementing cybersecurity practices, data protection measures, and user access controls.
• Provide support for Microsoft Office 365, shared drives, printers, conference room systems, video meetings, and business applications.
• Maintain IT documentation, SOPs, logs, and system records in accordance with company procedures.
• Ensure timely resolution of helpdesk tickets and user support requests.
• Participate in system upgrades, validation activities, backups, and disaster recovery processes as needed.
• Follow company policies related to safety, confidentiality, data integrity, and IT security.

Required Experience & Skills

• 2–3 years of experience in IT support, helpdesk, or systems support roles.
• Knowledge of Windows operating systems, Microsoft Office 365, Active Directory, networking fundamentals, and troubleshooting techniques.
• Experience supporting hardware devices, printers, network equipment, and basic server environments.
• Familiarity with IT security practices, antivirus systems, backups, firewall policies, and user access management.
• Understanding of Azure platform configuration, domain control policies, and ERP systems such as SAP preferred.
• Strong organizational, communication, and problem-solving skills.
• Ability to maintain accurate IT documentation and support multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience supporting ERP, manufacturing, laboratory, or other business software systems.
• Basic knowledge of cybersecurity practices and cloud-based technologies.
• Familiarity with regulated environments and data integrity practices is a plus.

#pro123