Product Program & Retail Specialist - Kalamazoo

Position Summary

The Product Program & Retail Specialist will provide administrative support for all teams, with a specialized focus on Product Program & Retail, and functions as a contributing member of the Customer Experience Team.

• START DATE* - no earlier than June 8, 2026
  
  
  

Essential Functions

• Member of the Help Desk and Customer Experience Team (Data Entry, Retail, Administrative) responding to email and phone questions, cover Help Desk shifts, and troubleshoot problems for volunteers/staff.
• Assist Product Program Department in coordination of all aspects of the nut/magazine and cookie program to ensure the sale remains a viable funding source for the council while increasing program value for the girls.
• Function as a lead point of contact for the Kalamazoo Office and handle frontline phone calls, inquiries, and help with administrative tasks.
• Oversee the running of the retail shop. Primary functions include but are not limited to providing exceptional customer service, inventory control, placing orders, and consistent upkeep of the retail shop.
• Strong human relations, problem solving, and conflict management skills required both in person and on the telephone when speaking with volunteers, staff, and organizations throughout the community.
• Ability to provide professional customer service, be willing to accept new responsibilities, and handle multiple projects.
• Ability to anticipate needs based on events/appointments/programs coming up, work independently, multi-task, and work well in a team environment.
• Serve as a positive example for girls and adults by modeling reliability, respect for others, inclusiveness, and a positive attitude.
• Willing to become a member of Girl Scouts of USA.
• Must be able to sit and work at a computer for long periods of time.
• Able to lift and/or manipulate up to 15 pounds.
• Other duties as assigned.
  
  
  

Competencies

• Customer Service Focused
• Problem Solving
• Thoroughness
• Time Management
• Communication Proficiency
• Education and Experience
• Associate’s degree or equivalent education and experience required.
• Proven high level data entry and retrieval skills a must.
  
  
  

Work Schedule

• Full-time, non-exempt position and will work up to 40 hours each week.
• Position requires flexibility (could include evenings and weekends) with a schedule that could change weekly based on need.
• Most work hours will be Monday through Friday between 8 a.m. and 5 p.m. Some evening hours are required and attending the weekly team call is mandatory.
  
  
  

Travel

Must have own transportation and the ability to travel within the jurisdiction. Frequent travel within the council to various meeting locations with staff and volunteers. Travel is primarily during business day and evening hours.

Work Environment

Operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and a point-of-sale system. Will sit for long periods of time in front of a computer.

Organizational Values

• Integrity: Our People are hardworking, honest, effective communicators, and take responsibility for actions and outcomes, even when no one’s watching.
• Positive Mindset & Attitude: Our People choose to perceive and react through a lens of empathy, enthusiasm, curiosity, and helpfulness while being passionate, solution-oriented, service-minded, and driving towards goals.
• Unquestionable Excellence: Our People actively take initiative to fulfill our mission and are willing to work hard to bring our vision to life through resilience, determination, inspiration, personal growth and continuous learning.
• Mission Driven: Our People are inclusive and care deeply about girl development. In partnership with stakeholders throughout the organization, they utilize strategic planning and patience to move strategy and the mission forward.
• Collaborative Changemaker: Our People are intentionally present and forward thinkers dedicated to inspiring others and sharing skills through mentoring, service leadership, practicing radical candor, taking risks, intentional youth development, who are open to change and feedback.
  
  
  

Supervisory Responsibility

This position has no supervisory responsibility.

Benefits

• Medical, Dental, Vision
• Employer Paid Life and Disability
• Voluntary Life
• Flexible Spending Account
• 403(b)
• Employee Assistance Program
• Vacation, Sick, Personal and Holiday Pay
  
  
  

Equal Employment Opportunities Statement

Girl Scouts Heart of Michigan provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.