Front Desk Agent

Fairfield Inn Valley Forge/King of Prussia is a welcoming hotel in King of Prussia, PA where families can stretch out and executives can seamlessly blend business with leisure. Located directly across from the King of Prussia Mall, our property is a convenient family-friendly hotel in King of Prussia near shopping, dining, and entertainment. We're also a centrally located hotel near downtown Philadelphia, offering easy access to the city's business and cultural attractions. Just a short drive away, guests can explore historic landmarks, making us an ideal hotel near Old City Philadelphia for sightseeing and family adventures.

We have a great opportunity to join our team as a Front Desk Agent.

• Responsible for counting cash, and maintaining accuracy of issued cash drawer at the beginning and end of each scheduled shift.
• Daily checks the front desk log for problems, special requests, etc.
• Greets, registers, and assigns rooms to guests.
• Transmits and receives telephone messages when necessary.
• Works closely with the reservations department to ensure arrival dates on reservations are correct.
• Communicates all information to the following shift to ensure a smooth transition.
• Works closely with all hotel departments to ensure the highest quality of customer service.
• Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. Explains in-room and hotel features.
• Responsible for completing all required shift paperwork and reports as assigned by management.
• Responsible for completing all end of shift cash closing procedures.
• Keeps records of room availability and guests' accounts.
• Computes bill, collects payment, and makes changes for guests.
• Makes and confirms reservations.
• Posts charges such as room, food, liquor, or telephone to ledger.
• Completes daily-required shift checklists.
• Must wear required uniform. Must maintain a neat, clean and well-groomed appearance.
• Performs other duties as assigned by management.

Requirements

·Excellent guest service skills

·Solid understanding of hotel front office technology

·Hospitality mindset

At GF we believe that people are the key to our success. We offer health insurance, paid time off, ongoing learning opportunities, competitive compensation plus a great culture.

GF Hotels & Resorts is an award-winning full-service ownership and management company that specializes inhotels, resorts, golf courses, and other related hospitality assets. Since its founding in 1988, GF has operated over 800 properties in 46 states. GF'sexpertise includes but is not limited to Sales & Marketing, Food &Beverage, Revenue Strategy, Information Technology, Human Resources and a complete Accounting System. Currently, GF partners with Hilton, Marriott,Hyatt, IHG, Choice, Wyndham, Best Western, among others, as well as individual properties. With its award-winning approach to maximizing guest satisfaction,GF has been recognized as one of the top management companies in the industry.

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