Assistant General Manager

Have a serene stay at Casa De Palmas, Trademark Collection by Wyndham, in the heart of McAllen's Art District. Three miles from McAllen International Airport (MFE), this historic downtown hotel is minutes from University of Texas, Rio Grande Valley (UTRGV) and South Texas College, as well as the McAllen Convention Center and Sharyland Business Park. Go shopping at La Plaza Mall, Palms Crossing, and Rio Grande Valley Premium Outlets®, or take in the beauty of Quinta Mazatlan. Back at the hotel, relax with an outdoor pool, restaurant, and bar.

We have an exciting opportunity to join our team as a Hotel Director of Operations.

The hotel director of operations supports the General Manager in overseeing all aspects of hotel operations, ensuring smoothday-to-day functions and exceptional guest experiences. The AGM acts as akey leader, managing staff, handling guest relations, and contributing to thehotel's financial and operational success.

Key Responsibilities:

• Assisting the General Manager in managing dailyoperations across all departments (front desk, housekeeping, maintenance,etc.).

• Recruiting, training, scheduling, and supervising hotel staff, ensuring high performance and a positive work environment.
• Addressing guest concerns, handling complaints, and striving to exceed guest expectations to maintain high levels of satisfaction, according to The Hotel GM.
• Assisting with budget management, financial planning, and cost control to improve profitability.
• Maintaining high standards of service, cleanliness, and safety throughout the hotel.
• Ensuring adherence to all relevant health, safety, and legal regulations.
• Providing support to the General Manager with administrative tasks and implementing policies.

Skills and Qualifications:

• Strong leadership and team management skills.
• Excellent verbal and written communication skills.
• Exceptional customer service and problem-solving abilities.
• Strong organizational, time management, and multitasking abilities.
• Understanding of financial management principles.
• In-depth knowledge of hotel operations and industry best practices.
• Proven experience in a supervisory or managerial role within the hospitality industry.

GF Hotels & Resorts is an award-winning full-serviceownership and management company that specializes in hotels, resorts, golfcourses, and other related hospitality assets. Since its founding in 1988, GFhas operated over 800 properties in 46 states. GF's expertise includes but isnot limited to Sales & Marketing, Food & Beverage, Revenue Strategy,Information Technology, Human Resources and a complete Accounting System.Currently, GF partners with Hilton, Marriott, Hyatt, IHG, Choice, Wyndham, BestWestern, among others, as well as individual properties. With its award-winningapproach to maximizing guest satisfaction, GF has been recognized as one of thetop management companies in the industry.

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