Front Desk Agent

When you take in the view east of our hotel, just past I-75, you'll see rustic fields and warm countryside; to the west, the burgeoning city of Lima, Ohio. Here at Holiday Inn and Suites Lima, we take pride in maintaining that balance between 'Downtown' and 'Down-home'. Welcome to the Holiday Inn and Suites, Lima, Ohio's newest full service hotel. Our property proudly boasts of The Lounge, our restaurant and full bar, which provides room service to all 116 beautifully appointed, newly renovated rooms and suites. After dinner, relax in our indoor heated pool and hot tub or burn off those calories in a fully equipped workout room. With 2400 square feet of versatile meeting space we're here to help you celebrate wedding vows or reminisce over drinks with former classmates during a reunion. Within minutes of industry centerpieces such as Ford Engine Plant, Procter & Gamble, the Husky Refinery, Lima Memorial Hospital, Mercy Health St. Rita's Medical Center, Dana Incorporated, and the Orthopaedic Institute of Ohio, your business trip will be streamlined and efficient.

We have a great opportunity to join our team as a Front Desk Agent. $15 per hour. This is a part time position.

• Responsible for counting cash, and maintaining accuracy of issued cash drawer at the beginning and end of each scheduled shift.
• Daily checks the front desk log for problems, special requests, etc.
• Greets, registers, and assigns rooms to guests.
• Transmits and receives telephone messages when necessary.
• Works closely with the reservations department to ensure arrival dates on reservations are correct.
• Communicates all information to the following shift to ensure a smooth transition.
• Works closely with all hotel departments to ensure the highest quality of customer service.
• Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. Explains in-room and hotel features.
• Responsible for completing all required shift paperwork and reports as assigned by management.
• Responsible for completing all end of shift cash closing procedures.
• Keeps records of room availability and guests' accounts.
• Computes bill, collects payment, and makes changes for guests.
• Makes and confirms reservations.
• Posts charges such as room, food, liquor, or telephone to ledger.
• Completes daily-required shift checklists.
• Must wear required uniform. Must maintain a neat, clean and well-groomed appearance.
• Performs other duties as assigned by management.

Requirements

Excellent guest service skills

Solid understanding of hotel front office technology

Hospitality mindset

At GF we believe that people are the key to our success. We offer health insurance, paid time off, ongoing learning opportunities, competitive compensation plus a great culture.

GF Hotels & Resorts is an award-winning full-service ownership and management company that specializes in hotels, resorts, golf courses, and other related hospitality assets. Since its founding in 1988, GF has operated over 800 properties in 46 states. GF's expertise includes but is not limited to Sales & Marketing, Food &Beverage, Revenue Strategy, Information Technology, Human Resources and acomplete Accounting System. Currently, GF partners with Hilton, Marriott,Hyatt, IHG, Choice, Wyndham, Best Western, among others, as well as individual properties. With its award-winning approach to maximizing guest satisfaction, GF has been recognized as one of the top management companies in the industry.

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