Product Coordinator

Key points:

• This is a Project Coordinator role and not a Product Manager/Product Owner role.
• Workfront is the main product, as well as the GenAI content Ecosystem with Adobe Products (Workfront, AEM, Content hub), and few other less involved products
• Candidate should have previous Adobe Workfront system admin access, as well as experience managing other products for enterprise sized organizations. I would specifically ask them about their governance and report pulling experience with Workfront. You can also ask them if they have ever partaken in RFI/RFP processes. Strong EA/admin experience is also good, since this role supports the Senior Product Manager in creating calendar invites and sending meeting minutes.

Roles and responsibilities

• :Assisting Product Managers in completing deliverables: prioritizing requests, reviewing & creating user stories and/or business requirement documentation created with Business Analysts, aid in the development of product roadmaps and creating various documentation in support of a product including training material
• .Creating/updating documentation for end-users as well as IT Support and development teams to understand the product and the business facing issues the application is addressing
• .Gathering analytics & metrics regarding app performance and usage to improve user experience and adoption
• .Support user-testing activities and provide feedback to Product Managers
• .Assist Product Manager in providing 2nd Level Application Support - triage issues and working with various teams and/or vendors to resolve issues
• .Act as an Administrator to various Products such as Workfront, designing workflows, governance and user management
• .Developing and maintaining working relationships with lines of business and ensuring communication is customer focused and professional, while organizing regular sync, ad hoc meetings and on-site meetings

.Requirements

• :Bachelor’s degree, and previous professional experience in Product
• .Technical aptitude and the ability to learn company systems, with high proficiency in Microsoft Office & Adobe (Workfront, Workfornt Fusion) applications
• .Ability to obtain working knowledge of an applications capabilities to the extent that most user questions can be answered without consulting a Developer, Product Manager etc
• .Interest in the principles of Product Management and becoming a Product Manager
• .The ability to effectively collaborate with various teams by establishing strong business relationships with cross-functional partners (i.e. support teams, project management, business relationship managers, business stakeholders, to name a few)
• .Ability to synthesize various data, learnings, and research to articulate the most important and actionable insights
• .Ability to communicate key features and benefits of an application consistently across the organization
• .Excellent soft skills (active listening and the ability to empathize with user base
• )The ability to adapt quickly and multi-tas
• kInvestigation & diagnostic skills
• .Acceptance of ownership for assigned tasks
• .3-5 years of customer service experience preferably supporting various products and/or projects that have released a new application to the business.
• Computer Information Systems, Computer Science or Business degree a strong plus
• .Knowledge of Project Management tools like DevOps & Jira is a strong plu
• sPrevious Workfront System Admin Experience is a strong plus

• .
  Role: Product Coordinat
• orLocation: New Yo
• rkMode: Hybr
• idExperience: 3-5 y
• rsSalary Expectations: $100K – $11