What are the responsibilities and job description for the Automotive Service Advisor position at Generation Auto Group?
As a Service Advisor at Generation Kia, part of the Generation Auto Group collection, you are a crucial liaison between customers and the service department. You are responsible for providing excellent customer service, assessing vehicle issues, and coordinating vehicle repairs and maintenance services. The role requires strong communication skills, technical knowledge of automotive systems, and the ability to ensure customer satisfaction.
What You’ll Do
The primary functions of this role, include but are not limited to:
What You’ll Do
The primary functions of this role, include but are not limited to:
- Customer Interaction:
- Greet customers in a timely and friendly manner, making them feel welcome and comfortable.
- Obtain accurate vehicle information from customers, including VIN, make, model, year, and mileage.
- Documentation and Vehicle Inspection:
- Write up customer's vehicle problems accurately and clearly on the repair order.
- Conduct a preliminary inspection of the vehicle, noting any visible issues or concerns.
- Test Drive and Evaluation:
- Test drive the customer's vehicle, if necessary, to better understand and diagnose issues.
- Refer to the vehicle's service history to ensure a comprehensive assessment.
- Service Recommendations:
- Inspect the vehicle thoroughly, identifying any additional service or maintenance needs based on manufacturer specifications.
- Provide customers with clear and detailed service recommendations, explaining the importance and urgency of each.
- Cost Estimate:
- Prepare a complete and accurate written cost estimate for labor and parts required for the repairs.
- Ensure transparency in pricing and answer any customer inquiries regarding costs.
- Communication and Coordination:
- Maintain constant communication with the service dispatcher, service technicians, and the parts department to ensure a smooth workflow.
- Keep customers informed of the progress of their vehicle repairs throughout the day.
- Contact customers promptly if there are any changes in the estimate or promised completion time, providing a full explanation.
- Obtain customer authorization for all repairs
- Customer Satisfaction:
- Address any customer concerns or questions with patience and professionalism.
- Obtain the customer's signature on the repair order and provide them with a copy for their records.
- Previous Automotive Service Advisor or Service Writer experience preferred
- Kia experience is a plus
- Tekion experience is a plus
- Must be available to work Saturdays
- Strong customer service, communication, and interpersonal skills
- Knowledge of automotive maintenance, repair orders, and service recommendations
- Organized, detail-oriented, and able to multitask in a fast-paced service department
- Professional, punctual, reliable, and customer-focused
- Comfortable using dealership management systems (DMS), computers, and automotive service technology
- Strong problem-solving skills and willingness to learn and grow
Salary : $80,000 - $120,000