IT Support Specialist

IT Support Specialist

General Pipe Cleaners, a Division of General Wire Spring Company

McKees Rocks, PA  •  Full-Time, On-Site  •  drainbrain.com  generalwirespring.com

We are in the process of transitioning our IT team and are seeking a dependable, service-oriented specialist who is hands-on, responsive, and motivated to improve and modernize our systems.

General Pipe Cleaners needs a reliable, motivated IT Support Specialist to be the front line of our rebuilt IT operation. You’ll be the first person people call when something isn’t working, and your job is to fix it fast and fix it right. You’ll support roughly 120 employees across office and manufacturing environments across 220,000 sq ft of facilities.

This role isn’t just about closing tickets. The right person will grow into deeper responsibilities over time — from supporting our ERP system to helping with infrastructure projects, automation, and technology rollouts. How far you go depends entirely on how much you want to take on.

General Pipe Cleaners, a division of General Wire Spring Company, is a fourth-generation, family-owned business founded in 1930. We are a leader in manufacturing high-quality professional-grade drain cleaning equipment, inspection camera systems, pipe locators, custom springs, wire forms, and accessories, with distribution across the U.S., North America, and internationally. Our McKees Rocks facility runs the full operation from raw material to finished goods, with technology needs spanning the office, the production floor, and the warehouse.

• Serve as the first point of contact for all IT support requests across the company, including office staff, production floor workers, and warehouse employees
• Troubleshoot and resolve hardware, software, network, and connectivity issues quickly and thoroughly
• Set up, configure, and maintain workstations, laptops, printers, scanners, label printers, barcode scanners, and other equipment
• Support mobile devices and specialized manufacturing-floor hardware
• Manage user accounts, permissions, and access controls across all systems
• Escalate complex issues to the IT Director and follow through to resolution

• Provide hands-on support for Google Workspace, including Gmail, Drive, Docs, Sheets, Calendar, and Meet
• Support Microsoft 365 applications and users as needed
• Assist with user onboarding and offboarding, including account creation, device setup, and access provisioning
• Support day-to-day use of Infor SyteLine (CloudSuite Industrial), our ERP system, as you learn the platform
• Help maintain shared drives, groups, and organizational structures within Google Workspace

• Assist the IT Director with network maintenance, hardware deployments, and infrastructure projects
• Maintain clear, updated documentation for systems, procedures, and common troubleshooting steps
• Help monitor system performance and flag issues before they become outages
• Support cybersecurity practices, including password policies, multi-factor authentication, and safe computing habits
• As your skills develop, take on deeper involvement in ERP support, EDI integrations, automation projects, and system administration

• Bachelor’s degree in Information Technology or a related field required; associate’s degree with strong relevant experience will be considered
• 2 years of IT support or helpdesk experience
• Strong troubleshooting skills across hardware, software, and networking
• Experience with Google Workspace (Gmail, Drive, Calendar; Admin Console experience is a plus)
• Familiarity with Microsoft 365 applications and support
• Comfortable in a Windows environment with working knowledge of basic networking (Wi-Fi, Ethernet, DNS, DHCP)
• Ability to support users at all technical levels, from office staff to production floor workers
• Strong organizational skills and attention to follow-through
• Patient, approachable, and able to manage multiple requests simultaneously

• Experience supporting users in a manufacturing or industrial environment
• Familiarity with ERP systems, particularly Infor SyteLine or CloudSuite Industrial
• Exposure to Google Workspace Admin Console for user and device management
• Basic scripting or automation skills (Google Apps Script, PowerShell, or Python)
• Experience with label printers, barcode scanners, or production-floor hardware
• Certifications such as CompTIA A , Network , or Google Workspace Administrator

• Google Workspace (primary business suite)
• Microsoft 365
• Infor SyteLine / CloudSuite Industrial (ERP)
• SPS Commerce and TrueCommerce (EDI)
• Pacejet / Descartes (shipping)
• Windows workstations, networked printers, label printers, barcode scanners
• On-prem network infrastructure across  220,000 sq ft of manufacturing facilities

• You’re responsive. When someone has a problem, you’re on it. You don’t let requests sit.
• You’re reliable. People know they can count on you to follow through and close the loop.
• You want to learn. You’ll be exposed to ERP systems, EDI integrations, shipping platforms, and more. The person who thrives here is curious and wants to grow into bigger responsibilities.
• You’re a team player. You’ll work closely with the IT Director and the Director of Operations. Communication and collaboration aren’t optional.
• You’re not afraid of the production floor. This isn’t a desk-only job. You’ll be moving around a large manufacturing facility supporting people and equipment wherever they are.

You take pride in your work. A printer that works, a password reset in five minutes, a laptop that’s ready on someone’s first day. That’s what builds trust.