IT Director

IT Director

General Pipe Cleaners, a Division of General Wire Spring Company

McKees Rocks, PA  •  Full-Time, On-Site  •  drainbrain.com  generalwirespring.com 

We are in the process of transitioning our IT team and are seeking a hands-on leader who is responsive, motivated, and ready to take full ownership of our technology environment.

This is a ground-floor leadership opportunity. General Pipe Cleaners needs an IT Director who can own our entire technology stack, build a reliable IT operation from a two-person team, and work directly with the Director of Operations to modernize a 95-year-old manufacturing business. You’ll manage everything from Google Workspace administration and network infrastructure to ERP support, EDI integrations, and emerging AI initiatives.

This role is equal parts strategy and execution. You’ll develop the IT roadmap, but you’ll also be the one making things work day to day across 220,000 sq ft of facilities with roughly 120 employees. Your appetite will determine your outcome here. If you want ownership, visibility across every department, and the chance to shape how this company operates for the next decade, this is it.

General Pipe Cleaners, a division of General Wire Spring Company, is a fourth-generation, family-owned business founded in 1930. We are a leader in manufacturing high-quality professional-grade drain cleaning equipment, inspection camera systems, pipe locators, custom springs, wire forms, and accessories, with distribution across the U.S., North America, and internationally. Our McKees Rocks facility houses the full operation — from raw material processing through finished goods shipping — and our technology needs span the office, the production floor, and the warehouse.

• Develop and execute a technology roadmap that aligns IT investments with production goals and business growth
• Report directly to the Director of Operations and serve as the technology voice in operational decision-making
• Evaluate emerging technologies and bring practical, ROI-driven recommendations for modernization
• Manage the IT budget, including vendor contracts, licensing, hardware lifecycle, and project spending

• Own the architecture, security, and reliability of all IT systems across the facility, including network, servers, workstations, printers, and connectivity across 220,000 sq ft of office and manufacturing space
• Manage and administer Google Workspace organization-wide, including user provisioning, security policies, shared drives, groups, and organizational units
• Support Microsoft 365 and other business productivity platforms as part of the broader software environment
• Maintain and improve on-prem and cloud infrastructure, including firewalls, switches, VLANs, Wi-Fi, and VPN
• Lead hardware lifecycle management from procurement through deployment, maintenance, and replacement
• Establish and enforce cybersecurity protocols, backup procedures, and disaster recovery planning

• Learn and support Infor SyteLine (CloudSuite Industrial), the ERP system that runs our manufacturing, inventory, order management, and shipping operations
• Support EDI integrations through SPS Commerce and TrueCommerce, connecting us with retail partners including Ferguson, Home Depot, and Lowe’s
• Work with the Pacejet/Descartes shipping platform and coordinate with freight and logistics partners
• Identify integration opportunities between systems to reduce manual work and close data gaps

• Partner with the Director of Operations on artificial intelligence and automation initiatives targeting procurement, production planning, and customer service workflows
• Support and extend internal tools built on Google Apps Script, Python, and web-based platforms
• Evaluate and implement software solutions that solve real operational problems, not technology for technology’s sake

• Serve as primary point of contact for all IT vendors, service providers, and technology partners
• Supervise the IT Support Specialist and build a functional, reliable two-person IT operation with room to grow
• Provide direct hands-on technical support when needed; in a team this size, no task is beneath you
• Develop and maintain system documentation, standard operating procedures, and IT policies

• Bachelor’s degree in Information Technology, Computer Science, or a related field required; equivalent hands-on experience will be considered
• 5 years of hands-on IT experience, with at least 2 years in a senior or lead role
• Strong experience with Google Workspace administration (user management, security, Drive, Groups, Admin Console)
• Working knowledge of Microsoft 365 administration and support
• Solid understanding of network architecture, including firewalls, VLANs, Wi-Fi, and VPN in a large-facility environment
• Experience supporting or administering ERP systems; Infor SyteLine / CloudSuite Industrial experience is a significant plus
• Working knowledge of cybersecurity best practices, backup systems, and disaster recovery
• Familiarity with EDI platforms and system integration concepts
• Comfortable with both Windows and cloud-based environments
• Experience in a manufacturing or industrial setting is strongly preferred

• Direct experience with Infor SyteLine or CloudSuite Industrial
• Background in system architecture and infrastructure design
• Hands-on experience with AI tools, automation platforms, or scripting (Python, Google Apps Script)
• Experience with SPS Commerce, TrueCommerce, or similar EDI platforms
• Exposure to shipping platforms like Pacejet or Descartes
• Relevant certifications such as CCNA, CompTIA Network , Google Workspace Administrator, or ITIL

• Google Workspace (primary business suite)
• Microsoft 365
• Infor SyteLine / CloudSuite Industrial (ERP)
• SPS Commerce and TrueCommerce (EDI)
• Pacejet / Descartes (shipping)
• Google Apps Script, Python (internal tooling and automation)
• On-prem network infrastructure across 220,000 sq ft of manufacturing facilities

The qualifications above describe the technical bar. This section describes the person.

• You take ownership. When something’s broken, you fix it. When something’s missing, you build it. You don’t wait to be told.
• You’re a go-getter. You want to grow with the company, not just fill a seat. Your ambition and effort will directly determine how far this role goes.
• You think strategically. You can see past the immediate ticket to the system-level improvement that prevents the next ten tickets.
• You work closely with operations. The partnership between IT and operations is what will move this company forward. You’ll have a seat at the table.
• You communicate clearly. You can explain technical decisions to non-technical people without jargon or condescension.
• You’re not above the work. In a team of two, every task matters. The best leaders here lead by doing.
• You’re curious. You stay current, you experiment, and you bring ideas to the table without being asked.