What are the responsibilities and job description for the AV/IT Support Specialist position at Hi! Tech?
Overview
Hi! Tech is seeking a highly skilled, client-facing AV/IT Support Specialist to support Workplace technology operations for a key client in Pittsburgh. This role is responsible for designing, implementing, maintaining, and supporting integrated audio-visual systems and workplace technology environments, while also providing IT helpdesk support as part of a broader technical team. The position operates in an 80/20 split between Workplace AV/IT and IT Helpdesk and serves as a subject-matter expert across AV systems, conferencing technologies, and event production. This individual will act as both a technical operator and consultant, ensuring that AV environments are reliable, scalable, and aligned with client needs, while delivering a high-touch, white-glove user experience.
Key Responsibilities
AV Systems Support, Troubleshooting & Optimization
- Diagnose, troubleshoot, and resolve complex AV hardware, software, and network-related issues across client environments.
- Support and optimize AV systems in conference rooms, executive boardrooms, and all-hands spaces to ensure consistent, high-quality performance.
- Provide real-time AV support during meetings, presentations, and high-visibility live or hybrid events.
- Act as a technical producer for live events, managing audio, video, recording, and streaming workflows.
- Partner closely with IT teams to troubleshoot integrated AV/IT environments.
AV Implementation, Design & Maintenance
- Install, configure, test, and maintain AV equipment, including displays, projectors, microphones, speakers, and conferencing systems (Zoom, Google Meet, Microsoft Teams).
- Work with integrated control systems such as Atlona, Q-SYS, Shure, Tesira, and similar platforms.
- Support AV-over-IP technologies and protocols, such as Dante and NDI.
- Perform proactive maintenance, system diagnostics, firmware updates, and calibration to ensure system reliability.
- Assist in designing and implementing new AV solutions and upgrades aligned with client needs and Hi! Tech standards.
- Develop and maintain cable management plans, signal flow diagrams, and infrastructure designs.
IT Helpdesk & End-User Support (20%)
- Provide Tier 1–2 IT support, including troubleshooting hardware, software, and connectivity issues.
- Support laptops, peripherals, printers, mobile devices, and collaboration tools.
- Assist with onboarding/offboarding, including device setup and access provisioning.
- Support Wi-Fi connectivity and basic network troubleshooting.
Client Experience & Cross-Functional Collaboration
- Act as an on-site trusted advisor for workplace and AV technology.
- Deliver a polished, white-glove support experience to employees and stakeholders.
- Collaborate with IT teams, network engineers, vendors, and third-party integrators.
- Liaise with architects, designers, and contractors during buildouts to ensure AV integration aligns with project requirements.
- Maintain strong communication across Slack, email, Jira, and other channels.
Documentation, Reporting & Continuous Improvement
- Create and maintain detailed documentation, including SOPs, knowledge base articles, and troubleshooting guides.
- Develop technical drawings, cable schedules, and system documentation for AV deployments.
- Track and report on completed work, system performance, and recurring issues.
- Identify opportunities to improve AV reliability, scalability, and user experience.
- Stay current on emerging AV technologies, trends, and best practices.
Qualifications
Experience
- 3–6 years of experience in AV systems, IT support, or workplace technology.
- Experience supporting integrated AV environments and live events.
- Background in corporate, client-facing, or high-touch support environments strongly preferred.
Technical Expertise
- AV systems: displays, microphones, speakers, cameras, control systems
- Conferencing: Zoom, Google Meet, Microsoft Teams
- Control systems: Atlona, Q-SYS, Shure, Tesira (or similar)
- AV over IP: Dante, NDI (or similar)
- IT support: MacOS, Windows, peripherals, networking fundamentals
- Familiarity with ticketing systems (Jira or similar)
Professional Skills
- Strong troubleshooting and problem-solving ability under pressure
- Excellent communication with both technical and non-technical users
- Highly organized, detail-oriented, and proactive
- Ability to operate independently while collaborating cross-functionally
- Strong sense of ownership, accountability, and urgency
Work Environment & Expectations
- Full-time, on-site role based in Pittsburgh
- Occasional travel may be required to support client environments
- Flexibility to support events or urgent issues outside standard hours
Legal Requirements
- Must be legally authorized to work in the United States without sponsorship now or in the future
What We Offer
- Competitive compensation aligned with experience
- Comprehensive benefits package (medical, dental, vision, 401k, life insurance)
- Generous paid time off
- Exposure to cutting-edge AV and workplace technologies
- Opportunity to grow within a fast-scaling tech consultancy
A Successful Candidate
- Thrives in high-visibility, real-time support environments
- Enjoys blending AV production with IT problem-solving
- Takes pride in delivering seamless, high-quality experiences
- Operates with confidence, professionalism, and technical depth
- Is both hands-on and strategic in approaching workplace technology
Company Description
Hi! Tech is a boutique IT services provider specializing in managed IT, IT consulting, and infrastructure design and implementation. The company serves a wide range of clients, including high-growth technology companies, media productions, and innovative, technology-driven organizations. With a strong presence in New York City and Los Angeles, Hi! Tech delivers tailored technology solutions that meet the unique needs of its diverse clientele.
Role Description
This is a full-time, on-site role for an AV/IT Support Specialist based in Pittsburgh, PA. This position is responsible for supporting and maintaining workplace audio-visual systems, conference room technology, and end-user IT support within a client environment. The role operates in an 80/20 split between AV/IT and IT Helpdesk support. It requires a hands-on, client-facing professional who can troubleshoot issues in real time, support high-visibility meetings and events, and ensure a seamless workplace technology experience. This individual will work closely with internal teams and client stakeholders to support conference rooms, collaboration tools, and employee technology needs.
Responsibilities
AV / Workplace Technology
- Set up, operate, and support conference room AV systems including displays, microphones, cameras, and control systems
- Provide real-time support for meetings, presentations, and hybrid conferencing (Zoom, Google Meet, Microsoft Teams)
- Troubleshoot AV issues in live environments, including executive and all-hands meetings
- Perform routine checks and maintenance to ensure conference rooms are fully operational
- Support live and virtual events, including basic audio, video, and streaming coordination
IT Support
- Provide Tier 1–2 support for hardware, software, and connectivity issues
- Support laptops, peripherals, printers, and mobile devices
- Assist with onboarding and offboarding, including device setup and access provisioning
- Troubleshoot Wi-Fi and basic networking issues
Operations & Collaboration
- Act as an on-site point of contact for workplace technology support
- Partner with IT, engineering, and vendor teams to resolve issues
- Maintain AV and IT inventory and coordinate repairs or replacements as needed
- Document issues, resolutions, and standard processes
Qualifications
- 3–5 years of experience in AV support, IT support, or workplace technology
- Experience supporting conference room AV systems and live meeting environments
- Strong troubleshooting skills across AV and basic IT systems
- Experience with Zoom, Google Meet, and/or Microsoft Teams
- Familiarity with MacOS and Windows environments
- Strong communication and customer service skills in a client-facing setting
- Ability to manage multiple priorities in a fast-paced environment
- AVIXA CTS or similar certifications are a plus
Additional Information
- This is a full-time, on-site role based in Pittsburgh, PA
- Occasional off-hours support may be required for events or urgent issues
- Must be authorized to work in the United States without sponsorship
We pride ourselves on being a unique organization in today’s technology landscape. Born in 2013 out of a couture home IT support company in Brooklyn, Hi! Tech strategically pivoted into the business-to-business (B2B) client world and grew into a firm capable of taking on large-scale projects. All client experiences over the past 10 years have contributed to our evolution and helped us to become who we are today - a team of consultants who provide boutique, premium IT and technology support to our clients. Our organic growth has come from a strong client base and their referrals, the best testament to the work we do every day.
So who are our clients? They exist in all ends of tech-forward industries, from television and digital media production to health and beauty to e-commerce and retail. We meet our clients where they are, and design and execute fully customizable IT solutions based on the growing needs of their business!
Ways of working within our internal teams are collaborative and conversational, and we prioritize open communication and knowledge sharing. When your people come from as wide-ranging professional backgrounds as ours do, you always have something to learn from one another! Some questions we ask ourselves constantly: How can we do better? How can we make our work excellent? Our team members help push us to get there, and we grow alongside them.
We believe in and are proud of taking care of our people. We offer competitive salaries and a complete benefits package, including generous paid time off, a 401(k) with a company match of up to 4%, medical, dental, and vision insurance with company contributions, life, and long-term disability insurance, commuter and cell phone reimbursements, IncentFit and CitiBike memberships, all paid for by the company.
At Hi! Tech, we are committed to fostering an inclusive and accessible workplace. If you require reasonable accommodations during the application or interview process due to a disability, please contact us. We are excited to work with you to ensure a positive and equitable experience.
Salary : $65,000 - $80,000