Infrastructure Analyst | IT Support

This hybrid infrastructure analyst role involves providing comprehensive IT support and maintaining network infrastructure in a dynamic environment. The position is designed for a candidate with 3-5 years of experience in IT service desk and infrastructure management. Responsibilities include supporting network and security systems while collaborating with team members to ensure seamless technology operations. The role offers potential for growth into departmental leadership over the next few years.

Responsibilities

• Provide end-user IT support, troubleshooting hardware, software, and network issues.
• Maintain and support network infrastructure, including switches, routers, and firewalls.
• Manage security protocols, including firewall configurations, with emphasis on Palo Alto devices.
• Monitor network performance and implement necessary improvements.
• Document incident reports, resolutions, and system configurations accurately.
• Collaborate with cross-functional teams to support and optimize IT infrastructure.
• Assist in the deployment of new hardware and software solutions.
• Maintain compliance with security policies and industry standards.
• Participate in on-call rotations for after-hours support as needed.
• Contribute to infrastructure upgrades and project initiatives to enhance system performance.

Qualifications

• 3-5 years of experience in IT service desk and infrastructure support.
• Proven network experience, including troubleshooting routers, switches, and firewalls.
• Knowledge of Palo Alto firewalls is a strong plus.
• Strong problem-solving skills and the ability to work independently and as part of a team.
• Excellent communication skills for user support and technical documentation.
• Availability to work during standard business hours, Monday through Friday.
• In compliance with federal law, all persons hired must verify their identity and eligibility to work in the United States and complete the required employment eligibility verification form upon hire. Candidates must be legally authorized to work in the United States.
• Experience in a hybrid work environment preferred.
• Relevant certifications such as CompTIA Network , Cisco CCNA, or Palo Alto certifications are advantageous.

Publishing Pay Range: $30.00 - $40.00 Hourly

About GDH:
At GDH, we believe in the power of people and the importance of caring. Our culture statement, "We care about people," isn't just a tagline - it's the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.

Who We Are:
GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women's services, we pride ourselves on our commitment to quality and service.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee's life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more! For more detailed information on benefits, please go to GDH's website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws. Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit our notice of collection for California applicants.