What are the responsibilities and job description for the Information Technology Repair Technician position at GC - MORTON ADMIN?
The Information Technology (IT) Repair Technician job was established to provide Information Technology support to DCIU and its customers and perform on-site and off-site Information Technology repairs of computer hardware and software.
This job reports to the Information Technology Supervisor.
Essential Functions
- Inspect, repair, test, clean/disinfect, and install computer hardware and software to ensure conformance with specifications and quality standards.
- Determine root cause of failure, solution, and then complete subsequent repair.
- Perform assigned activities from oral and/or written instructions, drawings, or other manufacturing information.
- Ability to plan, schedule, and coordinate activities to satisfy IT repair shop needs on a timely basis.
- Accept escalations of more complex repairs.
- Participate in required training programs.
- Develop/Modify procedures and work instructions to ensure accuracy and provide information to other technicians.
- Handle materials in accordance with established procedures.
- Maintain product knowledge for all jobs in the current work center.
- Maintain expected progress of jobs in assignment and communication of problem areas.
- Work in replenishing parts inventory.
- Provide support to the Technical team on an as-needed basis or during peak work periods.
- Ensure that the policies and procedures are consistently followed.
- Maintain accurate documentation on the status of each job within the dispatch POD, manage the distribution of work, and ensure documentation is complete before jobs are cleared.
- Performs other duties as requested or assigned.
KNOWLEDGE & SKILL REQUIREMENTS:
Education Required:
2 years of technical school education
Associate's degree in computer science or related field (preferred)
Certification Required:
A Certification or equivalent experience.
An ability to train for and obtain required manufacturer (Dell, HP, Apple, Lenovo, and others) repair certifications within 90 days of a request.
Experience Required:
- Excellent verbal communication and problem-solving skills.
- Minimum of two (2) years of computer hardware repair experience.
- Computer skills including Microsoft Word, Outlook, and Internet.
- Interpersonal skills; ability to foster teamwork and motivate/coach others.
- Knowledge of the local and regional geographical area
- Accurately and quickly read maps
- Make optimum decisions under pressure and time constraints
- Valid State Issued Driver's License and a clean driving record.
- Ability to Lift 70Lbs.
Experience Preferred:
- Driving Large Sprinter Van or Similar.
Other Qualifications:
- Strong organizational skills.
- Ability to relate to and function effectively with people of varying backgrounds and positions.
- Ability to communicate effectively and possess a positive and professional attitude toward duties and responsibilities.
Salary : $54,634 - $65,561