What are the responsibilities and job description for the Information Technology Support Technician position at Excis Compliance?
WE’RE HIRING FOR A MAJOR GLOBAL SPORTING EVENT!
Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for proactive and highly skilled IT Support Technicians for a critical role at the heart of global broadcast operations. This is a unique opportunity to support mission-critical technology for the largest sporting tournament in the world, working within a 24/7 operational nerve center.
Client in 190 countries
6000 Engineers
200 Enterprise Clients
We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
Start your journey with Excis on this exciting and demanding project!
About the Role
We are seeking enthusiastic, dynamic, and highly motivated IT Support Technicians to join a global technology delivery team supporting Lenovo technology operations during the largest sporting tournament in the world
This is a once-in-a-lifetime opportunity to work behind the scenes of a major international event, ensuring mission-critical technology operates flawlessly in fast-paced, high-pressure environments.
You will be part of an international team delivering on-site IT support, troubleshooting hardware and software, and helping ensure seamless operations across stadiums, media centers, and event facilities.
Key Responsibilities
- Provide on-site IT support for Lenovo hardware and associated technologies during the tournament
- Install, configure, and support:
- Laptops, desktops, monitors, printers, and peripherals
- Networking and end-user devices
- Perform break/fix troubleshooting under time-critical conditions
- Support event operations teams, media, and technical staff
- Follow defined incident, escalation, and change procedures
- Assist with pre-event setup, live event operations, and post-event decommissioning
- Work collaboratively with international teams, vendors, and stakeholders
- Maintain professionalism and excellent customer service at all times
Required Skills & Experience
- Proven experience in IT support / desktop support / field engineering
- Strong understanding of:
- Windows OS (Windows 10/11)
- Basic networking concepts
- Hardware troubleshooting
- Hands-on experience with Lenovo hardware (or equivalent enterprise devices) preferred
- Ability to diagnose and resolve issues quickly under pressure
- Strong communication skills and a customer-focused mindset
- Comfortable working in busy, high-energy environments
- Willingness to work flexible hours, including evenings, weekends, and match days
Personal Attributes We’re Looking For
- Enthusiastic and proactive
- Calm, reliable, and adaptable in high-pressure situations
- Team-oriented with a positive, can-do attitude
- Passionate about technology and live events
- Excited by the opportunity to support a world-class sporting event
Eligibility & Availability
- Legal right to work in the host country/location
- Ability to travel to assigned host cities if required
- Availability during the major global sporting event
- Prior experience working on large events or global deployments is a strong advantage
What We Offer
- Opportunity to work on the biggest sporting event in the world
- Hands-on experience with Lenovo enterprise technology
- Exposure to global operations and international teams
- Competitive event-based compensation
- A unique addition to your professional portfolio and CV
How to Apply
Interested candidates should submit:
- An up-to-date CV
- A brief summary of relevant IT experience