ServiceNow Director

ServiceNow Director

Mason, Ohio | Full-Time | Permanent

A world-renowned IT consultancy is seeking an experienced ServiceNow Director to drive strategic client partnerships, business growth, and enterprise-wide ServiceNow transformation initiatives.

This is a highly visible leadership role where you'll work directly with C-suite stakeholders, oversee complex ServiceNow engagements, and play a pivotal role in growing a market-leading ServiceNow practice across the region.

As ServiceNow Director, you'll act as a trusted advisor to enterprise clients while leading business development, delivery oversight, and practice growth initiatives. You'll be responsible for building long-term client relationships, identifying growth opportunities, and ensuring exceptional delivery outcomes across strategic accounts.

Key Responsibilities

Client & Account Leadership

• Build and maintain trusted relationships with senior client stakeholders, including CIOs and executive leadership teams.
• Act as the strategic advisor for ongoing and future ServiceNow initiatives.
• Develop account plans and ServiceNow adoption roadmaps aligned to business objectives.
• Drive customer satisfaction through proactive engagement and governance.

Business Growth

• Own revenue and profitability targets across assigned accounts.
• Identify and pursue new opportunities for ServiceNow-led transformation.
• Lead proposal development, RFP/RFI responses, and executive presentations.
• Partner with sales and go-to-market teams to accelerate account growth.

Delivery & Operational Excellence

• Ensure successful transition of new engagements from sales to delivery.
• Oversee service quality, governance, risk management, and customer outcomes.
• Collaborate with ServiceNow and MSP partners to drive platform adoption and expansion.
• Ensure delivery teams are equipped to meet client expectations and growth demands.

People & Practice Leadership

• Lead, mentor, and develop high-performing ServiceNow teams.
• Drive hiring, workforce planning, and talent development initiatives.
• Support innovation, solution development, and regional practice growth.
• Represent the organisation through industry events, thought leadership, and market engagement.

You'll bring:

• 10 years of experience in consulting, account leadership, delivery management, or client-facing leadership roles.
• 5 years of ServiceNow experience across modules such as ITSM, ITOM, HRSD, CSM, S2P, and/or SecOps.
• Proven experience managing enterprise clients and complex stakeholder environments.
• Strong business development, pre-sales, and account growth expertise.
• Experience leading global delivery teams and large-scale transformation programmes.
• Exceptional executive communication, presentation, and influencing skills.
• Commercial acumen with experience managing revenue, profitability, and budgets.
• The ability to navigate ambiguity, solve problems, and drive strategic outcomes.

If you're a commercially minded ServiceNow leader looking to make a significant impact in a global consulting environment, we'd love to hear from you.