What are the responsibilities and job description for the Service Account Coordinator position at Gaylor Electric?
Scope of Work: The Service Account Coordinator plays a vital role in the success of the organization/department. This position is responsible for the day-to-day management of assigned customer accounts, acting as a primary point of contact. The role involves providing customer support, upselling, technical assistance, and general relationship management. The Service Account Coordinator reports directly to the Service Manager.
Responsibilities:
- Serve as the primary business contact for all service customers.
- Manage the overall and ongoing business relationship with customers through proactive, open, responsive, and collaborative account management.
- Provide customer support, upselling, and technical assistance.
- Carry out special projects as assigned.
Minimum Requirements:
- Education: High school graduate, holder of G.E.D., or equivalent studies/ experience. College degree preferred.
- Experience: Strong administrative, organizational, computer, customer service, and communication skills. Previous experience preferred.