What are the responsibilities and job description for the HVAC Operations Coordinator position at Service Minds?
At Service Minds, we believe exceptional customer experiences start with exceptional operations. We are seeking an experienced Operations Coordinator to support the daily success of our One Hour Heating & Air Conditioning branch.
This role is responsible for helping drive operational performance, supporting technician success, improving processes, and ensuring our teams have the resources and guidance needed to deliver outstanding service to our customers.
The Operations Coordinator partners closely with branch leadership, technicians, dispatch, and support teams to improve efficiency, maintain company standards, and create a culture focused on safety, accountability, and continuous improvement.
If you are an experienced HVAC professional who enjoys developing people, solving operational challenges, and helping teams perform at their highest level, this is an opportunity to make a meaningful impact.
What You'll DoSupport Daily Branch Operations
Help ensure field operations run efficiently by providing hands-on operational support and leadership.
Responsibilities include:
- Coordinate daily service, maintenance, and installation operations to support productivity and customer commitments
- Partner with dispatch to optimize scheduling, routing, and technician assignments
- Assist with workload planning, technician coverage, and operational priorities
- Ensure company processes, SOPs, and brand standards are consistently followed
- Identify operational challenges and work with leadership to develop effective solutions
Develop and Support Field Teams
Great teams are built through strong leadership, coaching, and support.
You will:
- Provide coaching and guidance to technicians, installers, and field supervisors
- Conduct ride-alongs, job site visits, and quality evaluations
- Provide feedback focused on technical performance, customer experience, and operational standards
- Support team meetings, training initiatives, and ongoing development opportunities
- Partner with leadership and HR on hiring, onboarding, employee development, and performance management
Improve Performance and Drive Results
Help identify opportunities to improve efficiency, quality, and overall branch performance.
You will:
- Monitor key performance indicators including productivity, job completion times, callbacks, and quality metrics
- Review service documentation to ensure accuracy and consistency
- Analyze operational trends and recommend process improvements
- Support branch goals related to revenue growth, efficiency, and customer satisfaction
- Help create accountability around operational expectations and performance standards
Champion Safety and Compliance
Safety is a priority in everything we do.
You will:
- Promote a strong safety-first culture throughout field operations
- Ensure compliance with OSHA standards and company safety policies
- Conduct safety observations and job site evaluations
- Support incident investigations and corrective action follow-up
- Assist with maintaining licensing, permitting, and code compliance requirements
Deliver an Exceptional Customer Experience
Our customers expect reliable, professional service every time.
You will:
- Support resolution of customer concerns and service escalations
- Help identify opportunities to improve customer satisfaction
- Monitor callbacks, warranty issues, and rework trends
- Ensure technicians are equipped to deliver a consistent 5-star customer experience
- Reinforce quality standards from dispatch through job completion
Support Operational Excellence
Help maintain the systems, resources, and processes needed for successful branch operations.
Responsibilities include:
- Partner with warehouse and operations teams to support inventory and material availability
- Assist with fleet readiness and equipment standards
- Support vendor coordination and operational needs
- Ensure technicians have the tools and resources necessary to complete jobs successfully
- Assist leadership with branch initiatives and operational projects
What You Bring
- 10 years of experience in HVAC or a related skilled trade
- Experience leading, mentoring, or supporting field teams
- Strong knowledge of residential HVAC service, maintenance, and installation processes
- Understanding of local codes, permitting requirements, and safety standards
- Proven ability to improve operational performance and support business goals
- Strong communication, organization, and problem-solving skills
- Ability to build relationships while holding teams accountable
- Proficiency with Microsoft Office; ServiceTitan experience preferred
- Valid driver's license with a clean driving record
Key Strengths for Success
The ideal candidate is someone who:
- Leads through coaching, support, and accountability
- Has strong field credibility and understands the challenges technicians face
- Is organized, dependable, and comfortable managing multiple priorities
- Can identify problems and create practical solutions
- Builds trust while maintaining high operational standards
- Takes ownership and follows through on commitments
- Is passionate about developing people and improving processes
Work Environment
- Combination of office and field-based responsibilities
- Regular interaction with technicians, leadership, and support teams
- Field visits, ride-alongs, and job site evaluations
- Hands-on involvement in daily operations and team development
Why Join Service Minds?
At Service Minds, our mission is Changing Lives Through the Skilled Trades. We are committed to building teams where employees can grow, succeed, and make a difference.
When you join our team, you will have the opportunity to:
- Make a direct impact on branch operations and team performance
- Help develop skilled trade professionals
- Work with a growing organization focused on operational excellence
- Build a rewarding career with opportunities for growth
If you are ready to use your HVAC expertise and leadership skills to help build a high-performing team, we want to hear from you.
Salary : $60,000