What are the responsibilities and job description for the Service Account Coordinator position at Gaylor Electric, Inc.?
Job Title: Service Account Coordinator
Scope of Work: The Service Account Coordinator plays a vital role in the success of the organization/department. This position is responsible for the day-to-day management of assigned customer accounts, acting as a primary point of contact. The role involves providing customer support, upselling, technical assistance, and general relationship management. The Service Account Coordinator reports directly to the Service Manager.
Responsibilities
Scope of Work: The Service Account Coordinator plays a vital role in the success of the organization/department. This position is responsible for the day-to-day management of assigned customer accounts, acting as a primary point of contact. The role involves providing customer support, upselling, technical assistance, and general relationship management. The Service Account Coordinator reports directly to the Service Manager.
Responsibilities
- Serve as the primary business contact for all service customers.
- Manage the overall and ongoing business relationship with customers through proactive, open, responsive, and collaborative account management.
- Provide customer support, upselling, and technical assistance.
- Carry out special projects as assigned.
- Education: High school graduate, holder of G.E.D., or equivalent studies/ experience. College degree preferred.
- Experience: Strong administrative, organizational, computer, customer service, and communication skills. Previous experience preferred.