What are the responsibilities and job description for the HVAC Inside Sales/Counter Associate position at Gateway Supply Company?
Join Our Team: HVAC Inside Sales / Counter Associate
About Us:
Gateway Supply is a leading provider of HVAC and plumbing supplies, dedicated to delivering exceptional customer service, promoting workplace safety, and supporting growth through innovation and teamwork. We’re seeking a motivated HVAC Inside Sales / Counter Associate to join our Ridgeland, SC team and help customers get the right products—fast, accurately, and with great service.
About the Role:
You’ll be a key point of contact for our customers, supporting both counter service and inside sales. In this service-first role, you’ll respond to requests, provide pricing and product availability, write/pull orders, enter orders, and help coordinate purchases and deliveries—so every customer gets dependable follow-through from request to delivery.
This is a great fit for someone who is organized, customer-focused, and comfortable working in a fast-paced environment.
Our Expectations:
- Serve customers at the counter and through inbound requests (calls, emails, and walk-ins) in a professional, friendly manner
- Provide price and availability by researching products, confirming stock status, and communicating lead times clearly
- Prepare quotes and order details that are accurate and tailored to customer needs
- Write and pull orders and help ensure the correct product is staged for fulfillment
- Enter and manage orders accurately, reviewing details and following up to keep processes moving
- Coordinate with purchasing, warehouse, and delivery teams to support product availability and on-time service
- Maintain an organized work area and keep information/order systems up to date
What We Offer:
- Competitive wages and benefits
- Customer-focused impact—your responsiveness and attention to detail directly support customer satisfaction
- Career growth opportunities and training as you build product knowledge
- A safe, supportive work environment with a dynamic, team-oriented culture
What We Look for in a Candidate:
- Customer focus: commitment to delivering great service
- Positive attitude: dependable, enthusiastic, and ready to help
- Detail-oriented: accuracy matters when quoting, entering orders, and pulling product
- Strong communication: listens, clarifies needs, and provides clear answers
- Team player: works well with inside sales, warehouse, purchasing, and delivery teams
Requirements:
- 1 year of customer service experience (required)
- HVAC and/or plumbing counter experience preferred
- Previous inside sales, wholesale distribution, or HVAC-related industry experience preferred
- Comfort learning product information, pricing, inventory systems, and order processes
- Proficiency with Microsoft Office; experience with ERP/order entry systems is a plus
- Must be 18 years or older
Why Choose Us:
- Customer connection: be a trusted resource customers rely on for timely answers and accurate quotes
- Team collaboration: work closely with a supportive internal team to get customers what they need
- Opportunity to grow: strengthen product knowledge and build long-term customer relationships
To learn more about Gateway Supply, please visit: www.gatewaysupply.net
Work Location: In person