Print Distribution Specialist (68127)

Garten is excited to offer an opportunity to join our hardworking and mission-driven team as the Print Distribution Specialist. As a not-for-profit organization focused on hiring people with disabilities, we are dedicated to providing high-quality services that make a meaningful impact in the community. For over 55 years, we have operated with a strong commitment to excellence, adapting and growing through changing times. This role provides the chance to contribute to a well-established organization that values dedication, innovation, and service.

Salary Range: $41,600 - $62,400

POSITION PRIMARY PURPOSE:
 
THE PRINT DISTRIBUTION SPECIALIST IS RESPONSIBLE TO ORGANIZE, CONTROL, AND MONITOR THE FLOW OF PRINTED MATERIALS WITHIN THE PRINT SHOP WHILE INCREASING PRINT SALES THROUGH CONSISTENT CUSTOMER ENGAGEMENT AND FOSTERING STRONG PUBLIC RELATIONS WITH EXISTING AND PROSPECTIVE CLIENTS.

ACCOUNTABILITIES:

PRINT PRODUCTION AND OPERATIONS (APPROXIMATELY 70 % OF ROLE)
•    DEMONSTRATE JOURNEY-LEVEL EXPERTISE IN PRE-PRESS, OFFSET PRESS OPERATION, AND DIGITAL PRESS TECHNOLOGY.
•    OVERSEE SCHEDULING, CONFIRM PRODUCT SPECIFICATIONS, AND ENSURE DEADLINES ARE MET WHILE MAINTAINING PRODUCT QUALITY.
•    MONITOR STAFF WORK WITHIN THE DEPARTMENT AND MAKE NECESSARY ADJUSTMENTS TO WORKFLOWS.
•    EXPERIENCE OPERATING AND TROUBLESHOOT RICOH, CANON, KONICA MINOLTA, XEROX DIGITAL PRESSES, AND VARIABLE DATA PRINT SYSTEMS, INCLUDING MAIL EQUIPMENT.
•    PROFICIENTLY USE ADOBE PHOTOSHOP, ADOBE ACROBAT, AND MICROSOFT OFFICE SUITE (EXCEL AND WORD).
•    ENSURE ALL TASKS ARE PERFORMED FOLLOWING ORGANIZATIONAL SAFETY STANDARDS AND PROCEDURES.

CUSTOMER ENGAGEMENT AND SALES (APPROXIMATELY 20 % OF ROLE)
•    IDENTIFY AND ENGAGE WITH POTENTIAL NEW CUSTOMERS WHILE INCREASING PRINT/MAIL VOLUME FROM EXISTING ACCOUNTS.
•    MAINTAIN ONGOING FOLLOW-UP WITH CUSTOMERS TO ENSURE SATISFACTION AND RESOLVE ISSUES SUCH AS QUALITY AND DELIVERY CONCERNS.
•    PROMOTE GARTEN SERVICES THROUGH BROCHURES, PRICE SHEETS, AND ACTIVE PARTICIPATION IN EVENTS OR MEETINGS.
•    HANDLE AND RESOLVE CUSTOMER COMPLAINTS EFFECTIVELY TO MAINTAIN TRUST AND SATISFACTION.

MISCELLANEOUS: (APPROXIMATELY 10% OF ROLE)
•    RECOMMEND EQUIPMENT PURCHASES BASED ON CUSTOMER AND OPERATIONAL NEEDS.
•    ASSIST IN CONTRACT DEVELOPMENT AND RENEWAL PROCESSES.
•    PROVIDE BACKUP SUPPORT FOR DELIVERY AND PICK-UP OF CUSTOMER MATERIALS.
•    ASSIST IN DATA ANALYSIS, PREPARE SALES FORECASTS, AND ASSIST IN BUDGETING PROCESSES.
•    OFFER INPUT ON CREATING INTEGRATED EMPLOYMENT OPPORTUNITIES FOR INDIVIDUALS WITH DISABILITIES.
•    PARTICIPATE IN MEETINGS AND CONTRIBUTE TO TEAM DISCUSSIONS.
•    PERFORMS OTHER RELATED DUTIES AS ASSIGNED.

DEMONSTRATED ABILITIES AND EXPERIENCE
  
•    HIGHER EDUCATION OR VOCATIONAL TRAINING IN MARKETING, BUSINESS, OR A RELATED FIELD PREFERRED.
•    FIVE YEARS OF PRODUCTION EXPERIENCE IN A PRINT SHOP OR COMMERCIAL PRINTING ENVIRONMENT.
•    ADVANCED ANALYTICAL AND RESEARCH SKILLS WITH THE CAPACITY TO INNOVATE AND IMPROVE PROCESSES.  
•    STRONG INTERPERSONAL, SELLING, NEGOTIATION, AND CUSTOMER SERVICE SKILLS.
•    STRONG PHONE AND VERBAL COMMUNICATION SKILLS ALONG WITH ACTIVE LISTENING.
•    PROVEN ABILITY TO MANAGE MULTIPLE PRIORITIES IN FAST-PACE ENVIRONMENTS, MAKE SOUND DECISIONS, AND MEET DEADLINES.
•    PROFICIENCY WITH COMPUTER HARDWARE/SOFTWARE, INCLUDING MICROSOFT OFFICE AND ADOBE APPLICATIONS.
•    PHYSICAL ABILITY TO LIFT UP TO 40 POUNDS AND PUSH/PULL UP TO 200 POUNDS OCCASIONALLY.
•    EXCELLENT INTERPERSONAL SKILLS WITH THE ABILITY TO MAKE SOUND DECISIONS, EXERCISE GOOD JUDGMENT, AND SOLVE PROBLEMS.  
•     2-4 YEARS OF EXPERIENCE IN CUSTOMER SERVICE OR SALES RELATED FIELD.
  
KEY PERFORMANCE INDICATORS

THE KEY PERFORMANCE INDICATORS (KPIS) OUTLINED IN THIS JOB DESCRIPTION ARE DESIGNED TO PROVIDE MEASURABLE GOALS AND BENCHMARKS. HOWEVER, IT IS IMPERATIVE TO EMPHASIZE THAT THESE KPIS ARE ONLY PART OF THE OVERALL RESPONSIBILITIES AND EXPECTATIONS OF THE ROLE. THE ENTIRE JOB DESCRIPTION, INCLUDING BUT NOT LIMITED TO DUTIES, QUALIFICATIONS, AND COMPETENCIES, MUST BE FULLY ADHERED TO IN ORDER TO ACHIEVE SUCCESS IN THIS POSITION. MEETING KPIS ALONE DOES NOT GUARANTEE SATISFACTORY PERFORMANCE IF OTHER RESPONSIBILITIES OUTLINED IN THE JOB DESCRIPTION ARE NOT FULFILLED.

SALES GROWTH
•    ACHIEVE A 10% INCREASE IN PRINT SALES ANNUALLY THROUGH CUSTOMER ACQUISITION AND UPSELLING.

CUSTOMER RETENTION
•    MAINTAIN A CUSTOMER RETENTION RATE OF 90% OR HIGHER BY DELIVERING EXCEPTIONAL SERVICE AND QUALITY.

PRODUCTION ACCURACY
•    ENSURE A 98% OR HIGHER ERROR-FREE RATE IN PRINT PRODUCTION JOBS.

TIMELINESS
•    COMPLETE 95% OF PRINT PROJECTS ON OR BEFORE THE SCHEDULED DEADLINES.

CUSTOMER SATISFACTION
•    ACHIEVE A 90% OR HIGHER SATISFACTION RATE BASED ON CUSTOMER FEEDBACK SURVEYS.

GENERAL FUNCTIONS
•    PHYSICAL: SITTING OR STANDING CONTINUOUSLY FOR LONG PERIODS, COMMUNICATE VERBALLY, COMMUNICATE IN WRITING, FACULTY OF SEEING AND HEARING, OPERATE KEYBOARD. OCCASIONAL LIFTING UP TO 40 POUNDS.  OCCASIONAL BENDING, SQUATTING, AT GROUND LEVEL.  OCCASIONAL REACHING ABOVE SHOULDER LEVEL TO REACH SUPPLIES OVERHEAD.  CONTINUOUS USE OF HANDS IN REPETITIVE TASKS SUCH AS SIMPLE GRASPING, TWISTING/TURNING OF WRISTS; FINGER DEXTERITY TO PERFORM VARIOUS DUTIES SUCH AS DATA ENTRY, WRITING, PACKAGE AND MAILING ASSEMBLY.  CONTINUOUS SPEAKING AND HEARING FOR INTERACTIONS WITH DONORS, COMMUNITY PARTNERS, GUESTS, CLIENTS, VOLUNTEERS, AND COWORKERS.  CONTINUOUS CLARITY OF VISION AT 20 INCHES OR LESS FOR NORMAL DAILY COMPUTER TASKS.  

•    MENTAL: INTERPERSONAL INTERACTIONS, PROBLEM SOLVING, ANALYZING AND EVALUATING, DECISION MAKING, DISCRETION/CONFIDENTIALITY, MATH SKILLS, TEAMWORK, HANDLING OF MULTIPLE TASKS. ABILITY TO CONCEPTUALIZE AND SET GOALS AND OBJECTIVES PERTAINING TO THE ACCOUNTABILITIES LISTED ABOVE. 
•    ENVIRONMENTAL: WORK IS PERFORMED IN AN WAREHOUSE ENVIRONMENT BUT ALSO REQUIRES MOBILITY WITHIN THE OFFICE. REQUIRED TO TRAVEL TO OTHER FACILITIES AND VARIOUS CUSTOMER LOCATIONS FOR JOB RELATED TRAINING, MEETINGS, AND EVENTS.
 

Perks Include:

FREE Kaiser Permanente Health Insurance
FREE Dental Insurance
FREE Vision Insurance
FREE Life Insurance
Employee Assistance Program (EAP)
Garten Retirement Plan
Paid time off
Paid holidays and one paid floating holiday
Statement for all Job Postings:

Garten believes in fostering a workplace that recognizes talent, encourages innovation, and celebrates achievement. We are proud to focus on hiring people with disabilities. We also strive to ensure a welcoming and fair process for all qualified applicants. Our mission is to empower every employee to succeed and contribute to our organization’s achievements. If you need assistance or accommodations during the job application or interview process, please contact our Recruitment team at recruitment@garten.org.

MUST HAVE VALID OREGON DRIVERS LICENSE

MUST HAVE PRINTING EXPERIENCE

Salary : $41,600 - $62,400