Supported Services Specialist I (68685)

Garten is excited to offer an opportunity to join our hardworking and mission-driven team as a Supported Services Specialist I. As a not-for-profit organization focused on hiring people with disabilities, we are dedicated to providing high-quality services that make a meaningful impact in the community. For over 55 years, we have operated with a strong commitment to excellence, adapting and growing through changing times. This role provides the chance to contribute to a well-established organization that values dedication, innovation, and service.

General Position Summary:

The Supported Services Specialist I provides direct support and internal case management for individuals with disabilities participation in Garten Services programs. This position supports individuals in developing, maintaining, and strengthening skills related to daily living, community inclusion, vocational readiness, and employment-related goals in alignment with their Individual Support Plan (ISP), Vocational Rehabilitation (VR), or other funding requirements.

This role is responsible for maintaining accurate documentation, coordinating with internal and external partners, and delivering direct support services in program, community and employment-related settings as assigned. The Supported Services Specialist I models Garten's Mission, Vision, and Values and acts as a positive role model to individuals supported, coworkers, and community partners.

Essential Functions/Major Responsibilities

Provides direct support to individuals with disabilities in program, community, and employment-related environments in accordance with individual plans and goals.

Maintains internal case management for assigned caseload, including documentation such as progress notes, case notes, safety plans, billing records, and other required records.

Implements, documents, tracks, and reports progress toward ISP, VR, or program goals.

Assesses individual skills, interests, strengths, and support needs to inform service delivery.

Provides skill-building, coaching, and motivational support to promote independence, community participation, and vocational readiness.

Responds in a timely manner to individual support needs, including on-the-job or int-the-moment support when required.

Acts as a liaison with funding sources, community partners, employers (as assigned), residential providers, families, and circles of support.

Participates in and may facilitate Individual Support Plan meetings, team meetings, and interdisciplinary team (IDT) meetings as assigned.

Ensures all recordkeeping for assigned caseload is current, accurate, and completed within required timelines.

Ensures confidentiality of individuals receiving services.

Ensures compliance with Garten policies, safety standards, and applicable regulations.

Administers medications and maintains Medication Administration Records (MARs) when trained and authorized.

Provides personal care assistance as needed, including restroom support and assistance with mobility.

Assists with transportation of individuals as required, including driving agency or personal vehicles.

Acts as a positive role model and contributes to a safe, respectful, and inclusive service environment.

Secondary Functions

Communicates regularly with team members to ensure coordinated and consistent service delivery.

Assists with planning and supporting program, recreational, or community-based activities.

Maintains required trainings, certifications, and continuing education.

Assists with inventory and maintenance of program supplies and materials.

Provides feedback and input on service improvement, workflows, and processes.

Participates in committees, meetings, or workgroups as assigned.

Performs other related duties as assigned.

Job Scope

Performs duties with minimal direct supervision, operating from established policies and procedures. Exercises independent judgement within defined guidelines.

Decisions impact the quality of services provided, individual satisfaction, safety, and the organization's reputation with customers and community partners.

Supervisory Responsibilities

This position is not a formal supervisory role. May provide daily guidance, coaching, and direction to individuals supported and may assist in mentoring peers or new staff as assigned.

Interpersonal Contacts

Maintains regular internal and external contacts. Internal contacts include program staff, supervisors, and other departments. External contacts may include funding sources, community partners, employers, residential providers, families, and circles of support. Interactions involve information exchange, coordination, problem-solving, and discussion of confidential or sensitive matters. Contacts occur both in person and via phone/email, often at the employee's own initiative.

Specific Job Skills Required

Excellent verbal and written communication skills

Strong customer service and interpersonal skills

Ability to maintain accurate documentation and meet deadlines

Ability to work independently and as part of a team

Ability to organize, prioritize, and manage multiple responsibilities

Ability to model positive work behaviors and support skill development

Ability to maintain confidentiality and professional boundaries

Basic computer skills, including use of Microsoft Word, Excel, Outlook, and electronic documentation systems

Ability to read, write, speak and understand English

Valid driver's license, acceptable driving record, and proof of current vehicle insurance.

Preferred Skills

Conversational Spanish and/or American Sign Language (ASL)

Knowledge of the local community and employment resources

Education and/or Experience Required

Minimum of 1-2 years' experience working with or providing services to individuals with disabilities or

An Associate degree or higher in rehabilitation, social work, social sciences, communication, or a related field may substitute for experience

High school diploma or equivalent required

Physical Requirements

Ability to stand, walk, bend, twist, kneel, reach, and grasp during a normal workday

Ability to assist individuals with mobility needs, including wheelchair support

Ability to push up to 100 pounds and carry up to 10 pounds occasionally

Ability to lift up to 50-100 pounds occasionally with or without assistance

Job Conditions

Work is performed in program, community, and employment environments and may include exposure to noise, odors, weather conditions, traffic, biohazards, and challenging behaviors. Work may involve frequent interruptions, flexible scheduling, driving, extensive documentation, and regular computer use.

Perks Include:

FREE Kaiser Permanente Health Insurance
FREE Dental Insurance
FREE Vision Insurance
FREE Life Insurance
Employee Assistance Program (EAP)
Garten Retirement Plan
Paid time off
Paid holidays and one paid floating holiday

Statement for all Job Postings:

Garten believes in fostering a workplace that recognizes talent, encourages innovation, and celebrates achievement. We are proud to focus on hiring people with disabilities. We also strive to ensure a welcoming and fair process for all qualified applicants. Our mission is to empower every employee to succeed and contribute to our organization’s achievements. If you need assistance or accommodations during the job application or interview process, please contact our Recruitment team at recruitment@garten.org.

Salary : $17 - $20