Desktop and Network Technical Support - Level 2

Future Tech Enterprise, Inc. is seeking a Level 2 Technician to provide advanced computer, network, and technical support to our client. This is a full-time, on-site role based in Valley Stream, NY, with occasional travel to nearby locations (within a five-mile radius).

This is a full-time, on-site position. Work hours are from 8:30a -4:00p, M-F.

Our benefits include: Medical, Dental, and Vision Insurance, 401k with company match, and PTO.

What You'll Do:

• Install, configure, and support network operating systems
• Resolve complex workstation issues (PC and Mac)
• Install, upgrade, and test industry-standard software and operating systems
• Administer databases, internet/intranet systems, and maintain secure access across workstations
• Configure, install, and maintain network switches
• Design and support simple computer networks
• Provide additional technical support across wireless networks, mobile devices, console controls, and peripheral equipment
• Support other IT-related tasks and special projects as needed
  
  

What You Bring:

• 3–5 years of technical support experience in a professional setting
• Valid driver’s license and access to a personal vehicle (local travel required)
• Network and CCNA certifications
• Strong troubleshooting skills in an enterprise environment
• Excellent communication and customer service skills
• Experience working in education environments is a plus
  
  

Future Tech Enterprise, Inc. is a recognized leader in delivering enterprise IT solutions and services to commercial, federal, and global clients. We are proud partners with technology innovators such as Dell Technologies, NVIDIA, Dell, Cisco, and others, helping our customers transform operations and drive digital modernization.

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