What are the responsibilities and job description for the Level 3 Network / Server / Google Workspace Support Technician position at Switch Technologies Inc.?
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Health insurance
- Paid time off
We are seeking a Tier 3 Support Technician to join our team!
Job Description:
Provide support for high level systems and manages lower level technicians. Identifies, researches, and resolves technical problems in various IT environments. Interfaces with end users and provides first level management for other employees. Employee will be expected to manage wireless and wired networks as well as server/desktop environments.
Required Skills:
- Must be fluent with Windows server environments, Mac OS, VMWare virtualization, and Google Workspace
- Experience with Active Directory, GPO's, DNS, DHCP and backup services
- Good understanding of the physical aspects of networking is needed to troubleshoot end user connectivity issues
- Need to know how to design/create/distribute images to desktop computers
- Familiarity with next generation AV and Managed Detection & Response
- Partly relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions typically require exercising independent judgment
- Must be able to maintain proper work guidelines and company procedure when not under immediate supervision
Qualifications:
At least 3 YRs working as a Tier 3 level technician is required; K-12 experience is a plus
Ability to communicate with Administrators, Teachers, Students, Staff, and Parents
Great organizational skills and ability to multi-task in a fast-paced environment
Strong troubleshooting, critical thinking, and documentation skills
Positive and professional demeanor
Preferred applicants will be ambitious, enthusiastic, outgoing, and punctual
Experience with Barracuda Products / Services, G-Suite, VMWare, Dell Group Manager, familiarity with Windows OS, Microsoft Solutions, JAMF, iPads, and Smart Notebook
Applicant must have a car to commute to different client sites as needed