What are the responsibilities and job description for the Collections Specialist position at FTS Inc?
Job Summary:
The Collections Specialist supports the Accounts Receivable team by contacting customers for payment, resolving basic billing disputes, updating account information, and assisting with aging report reviews. This role requires attention to detail, strong organizational skills, and proficiency in ERP systems and Microsoft Office.
Responsibilities:
- Contact customers regarding past-due invoices and document collection efforts.
- Assist with basic billing dispute resolution and escalate complex issues.
- Monitor assigned accounts, review aging reports, and follow up on overdue balances.
- Respond to customer inquiries professionally and maintain positive relationships.
- Support process improvement initiatives and other duties as assigned.
Qualifications:
- Associate’s degree in Accounting, Business, or equivalent experience preferred.
- 0–2 years of AR/collections experience.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Experience with ERP systems (Oracle or Microsoft Dynamics preferred).
Work Environment:
- Fully onsite, Monday–Friday, 8:00 AM – 5:00 PM
Job Type: Full-time
Pay: $24.00 - $26.00 per hour
Benefits:
- Health insurance
- Vision insurance
Experience:
- Collections: 3 years (Required)
Ability to Commute:
- Victor, NY 14564 (Required)
Work Location: In person
Salary : $24 - $26