What are the responsibilities and job description for the Collections Specialist position at StevenDouglas?
Recovery Specialist (Collections)
Our client in Miami, FL has immediate opportunities for Recovery Specialists interested in joining a team that supports B2B collection efforts with a chance to increase their personal earning potential!
They offer highly motivated individuals with experience in a high-volume phone or call center environments the opportunity to work in a team oriented, fast paced environment while challenging themselves to meet established account goals and benefit from a lucrative spiff/bonus program earning additional uncapped income.
Team Members work in a professional office environment in Downtown Doral, scheduled full time, Monday through Friday. Earn a competitive salary/hourly rate and have lucrative bonus/ commission opportunities.
Responsibilities include:
- The Team uses all available methods every day to contact business owners nationwide to negotiate and recover revenue from “in house” default accounts.
- Recovery Specialists meet established daily call counts and email contacts as well as use the internet and other company resources to generate recovered revenue.
- Team Members, with Management support, negotiate terms for payment in full, lower payment plans and settlements and follow up on payments arrangements in order to ensure a positive resolution for the account.
- Team Members build and maintain positive, professional relationships internally as well as with clients.
Minimum Skills:
- 2 years of experience working over the phone in a high-volume setting including but not limited to – collections, sales, customer service, customer support, etc.
- Prior experience in collections (ex: Skip Tracing) is a big plus
- Proficient in MS Office and Internet
- Excellent phone communication and negotiation skills; ability to overcome obstacles and focus on positive solutions.
- Excellent attitude, Team Player and Willingness to Learn