What are the responsibilities and job description for the Collections Specialist position at StevenDouglas?
Recovery Specialist (Collections)
Our client has immediate opportunities for Recovery Specialists interested in joining a team that supports B2B collection efforts with a chance to increase their personal earning potential.
They offer highly motivated individuals with experience in a high-volume phone or call center environments the opportunity to work in a team oriented, fast paced environment while challenging themselves to meet established account goals and benefit from a lucrative spiff/bonus program earning additional uncapped income.
Team Members work in a professional office environment, scheduled full time, Monday through Friday. Earn a competitive salary/hourly rate and have lucrative bonus/ commission opportunities.
Responsibilities include:
- The Team uses all available methods every day to contact business owners nationwide to negotiate and recover revenue from “in house” default accounts.
- Recovery Specialists meet established daily call counts and email contacts as well as use the internet and other company resources to generate recovered revenue.
- Team Members, with Management support, negotiate terms for payment in full, lower payment plans and settlements and follow up on payments arrangements in order to ensure a positive resolution for the account.
- Team Members build and maintain positive, professional relationships internally as well as with clients.
Minimum Skills:
- Experience working over the phone in a high-volume setting including but not limited to – collections, sales, customer service, customer support, etc.
- Prior experience in collections (ex: Skip Tracing) is a big plus
- Proficient in MS Office and Internet
- Excellent phone communication and negotiation skills; ability to overcome obstacles and focus on positive solutions.
- Excellent attitude, Team Player and Willingness to Learn