What are the responsibilities and job description for the Collections Analyst position at FTS, Inc.?
KEY RESPONSIBILITIES
- Prepare and distribute audit notification letters, and maintain accurate database and accounting records to track audit progress
- Compile and supply documentation needed by auditors, and follow up on any audits that remain incomplete
- Enter finalized audit results into the database, and inform employers of outcomes along with any contribution shortfalls identified
- Verify the accuracy of invoices submitted by auditors
- Process payments related to audits and outstanding delinquencies
- Generate and send delinquency notices to employers
- Partner with employers to address and resolve issues raised in delinquency correspondence
- Support legal counsel with administrative tasks related to collections matters
- Track pension overpayments through to submission and final resolution
- Monitor progress reports to flag contractors behind on payroll report filings, and take appropriate follow-up action
- Serve as the Fund's point of contact when liaising with attorneys, fund administrators, and other collections professionals to negotiate payment terms and service arrangements
- Follow up on employer communications, negotiate repayment terms, and draft repayment agreements as needed
- Escalate delinquent accounts to legal counsel per Fund guidelines, and maintain updated status on all accounts under legal review
- Recommend any identified employer overpayments to the Senior Audit & Collections Analyst for review
- Perform additional duties as assigned
QUALIFICATIONS
- 3 years of relevant work experience preferred
- Bachelor's degree or equivalent practical experience preferred
- Prior experience with multiemployer trust funds or auditing is a plus
- Strong written and verbal communication skills
- Ability to navigate complex situations with a positive, adaptable, and collaborative approach
- Responsive to leadership and stakeholders to support timely decision-making
- Capable of investigating and resolving issues through coordination with participants, vendors, and internal teams