Service Technician

FTS - is a leading provider of commercial security systems with our primary business focus in North Texas. Our company was founded in 1998 and we have maintained exponential growth for the past 24 years while being dedicated to exceptional service and value to our customers. We specialize in providing a personal touch and quality that many of our national competitors cannot replicate while being able to adjust to varying market conditions with the agility of a small company.

The Service Technician position will be tasked to repair and program Access Control, IP based CCTV, intrusion, and fire alarm systems. This individual will only cover the DFW area with minimal overnight travel responsibilities.

Essential Duties:

• Troubleshoot and repair field devices and cabling.
• Capable of providing end-user training.
• Computer skills and the ability to troubleshoot network connectivity issues.
• Strong customer communication skills including the ability to defuse customer anxiety and or conflicts.   
• Uphold the highest installation standards in the industry.
• Provide daily updates to direct supervisor for scheduling purposes.
• Identify and coordinate supply of special tools and or equipment to facilitate repairs.
• Can complete paperwork and service tickets in a timely and professional manner.
• Ensure the project site is cleaned and secured each day before closing work.
• Ensures all safety requirements and PPE are utilized.
• Ensures RMA equipment is returned to the shop with the associated information.
• Additional duties may be assigned and functions may be modified according to business necessity.

Desired Background:

• College or Trade School Degree Preferred, must have High School Diploma or GED.
• Minimum of 7-years of experience installing security and fire alarm systems for commercial businesses.
• Proficient computer skills for customer communication, project planning and system programming.  
• Experience with Software House, Honeywell ProWatch, Galaxy Controls, and Continental Access Control Systems, Avigilon IP based CCTV and Bosch and Ademco Intrusion Systems preferred.

Abilities:

• A proven track record of similar success.
• Must have strong customer service skills and be able to apply tact, diplomacy, reason and logic to challenging situations.
• Must be a self-starter and can manage responsibilities without daily direction.

Benefits:

• 100% Paid Healthcare, Life Insurance, Short-Term Disability, & Long-Term Disability for employees
• Pay range of $34 per hour, negotiable based on experience
• Two weeks (accrued) PTO annually
• Paid holidays, including the last week of December off
• 401k with matching structure of up to 4%
• Local work to the DFW area with limited overnight travel
• Company vehicle dispatched from Richardson office
• Opportunity to join great culture with many tenured industry professionals
  
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