Billing and Collections Supervisor

Position Summary

This role is responsible for the operational execution of collections activities, reviewing aging, prioritizing outreach, coordinating resolution efforts, and handling escalations. You’ll partner closely with internal teams to clear issues efficiently, support audit needs, and contribute to continuous improvement initiatives aligned with shared services standards. Success in this role requires strong leadership, organization, and clear communication across a wide range of stakeholders.

Key Responsibilities

• Lead & develop the team: Supervise, coach, and mentor collections specialists; assign workloads, set expectations, and provide training to improve accuracy and efficiency.
• Manage daily collections execution: Oversee outreach and follow-up cadence on overdue invoices; monitor aging and ensure timely progression of accounts.
• Resolve escalated disputes: Partner with Sales, Customer Service, and internal stakeholders to investigate and close billing issues quickly.
• Monitor credit and risk exposure: Review higher-risk accounts, identify trends, and escalate concerns and recommendations to the Collections Manager.
• Drive process improvement: Identify opportunities to streamline workflows, improve reporting, and leverage automation/tools to increase productivity and reduce cycle times.
• Additional support: Take on other responsibilities as assigned based on business needs.

Key Skills & Competencies

• Strong negotiation, communication, and stakeholder management skills
• Ability to interpret aging reports and spot risk patterns
• Confident problem-solver with a practical, solutions-focused approach
• Strong Excel skills; comfortable working in ERPs
• Understanding of controls, compliance, and audit support
• Ability to lead in a fast-paced shared services/GBS environment with a continuous improvement mindset

Qualifications

• Bachelor’s degree in Accounting, Finance, Business, or equivalent experience preferred
• 3 years of collections experience
• 1–2 years of team lead/supervisory experience preferred
• ERP experience required (Oracle or Microsoft Dynamics a plus)
• Working knowledge of Order-to-Cash (O2C) processes and shared services best practices

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Vision insurance

Work Location: In person

Salary : $60,000 - $80,000