What are the responsibilities and job description for the Bilingual English/Chinese Receptionist position at FSA Capital LLC?
Job Description:
Federal Standard Abstract, Inc. is seeking a composed, organized, and dependable Bilingual Receptionist / Front Office Coordinator to serve as the first point of contact for clients, attorneys, lenders, visitors, and business partners. This is a stable, long-term front-office role in a professional real estate title company environment. The position combines reception, phone coordination, visitor assistance, conference room scheduling, document routing, and general office support to help the office operate smoothly and professionally.
No title insurance or real estate experience is required. On-the-job training will be provided for company procedures, office protocols, and basic real estate closing terminology.
Key Responsibilities:
- Answer and transfer incoming phone calls
- Take accurate messages and direct inquiries to the right team member
- Greet clients, attorneys, lenders, and visitors professionally
- Check the closing schedule and help coordinate visitor arrivals
- Schedule and update conference room bookings in Microsoft Outlook
- Communicate visitors and meeting schedules with building staff
- Keep the front desk and conference rooms clean, organized, and meeting-ready
- Receive and route documents, closing packages, mail, and deliveries
- Provide general office support as needed
Qualifications:
- Fluent in English and Mandarin and/or Cantonese
- Professional, polite, and dependable
- Strong communication and customer service skills
- Organized and detail-oriented
- Comfortable answering phones and greeting visitors
- Able to work independently and follow instructions
- Basic knowledge of Microsoft Outlook
- Prior receptionist, office, hospitality, or customer service experience preferred
- Recent graduates are welcome to apply
Schedule:
Full-time schedule: Monday-Friday, 9:30 AM-6:00 PM.
Overtime: Overtime is not expected and must be approved in advance if business needs require it.
Benefits: Health insurance, paid time off, and retirement plan, subject to company policy and plan eligibility requirements.
Training: On-the-job training will be provided.
Work Environment: Professional office environment in Queens, New York.
Employer Description:
Federal Standard Abstract, Inc. is a full-service title insurance agent licensed in New York and New Jersey. With more than 30 years of experience, FSA provides title insurance and real estate transaction support services to attorneys, lenders, developers, investors, realtors, and buyers.
Located in Flushing, New York, FSA is committed to delivering professional, responsive, and client-focused service through a streamlined and technology-supported closing process.
Federal Standard Abstract, Inc. is an equal opportunity employer.
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- Health insurance
- Paid time off
Work Location: In person
Salary : $40,000 - $50,000