Operations Director

Our client is seeking an experienced leader to fill an Operations Director role in Phoenix, Arizona. This individual will oversee a growing multifamily portfolio, working directly with executive leadership to drive operational consistency, performance, and team development. Apply now to join our innovative and dynamic company.

Company Profile:

Real Estate

Tenured Team

Team environment

Operations Director Role:

The Operations Director will serve as the operational hub between executive leadership and regional teams across a growing multifamily portfolio. Based in Phoenix and working directly from the corporate office, the Operations Director will partner closely with executive leadership to support operational alignment, leadership coaching, property performance, and portfolio-wide consistency.

This role is ideal for a “leader of leaders” with strong multi-site operational experience, excellent communication skills, and the ability to develop high-performing regional teams while maintaining an ownership mindset focused on residents, team culture, and investor outcomes.

The Operations Director will oversee a team of Regional Managers and Regional Service Managers while supporting operational initiatives across the full portfolio of communities throughout multiple states.

Lead and support regional leadership teams across a growing multifamily portfolio

Drive operational consistency, accountability, and execution across all communities

Conduct recurring operational reviews and leadership check-ins with Regional Managers and Service Managers

Partner closely with executive leadership on portfolio strategy, performance initiatives, and operational improvements

Support occupancy, retention, collections, resident satisfaction, and overall operational KPI performance

Mentor and develop regional leaders while fostering a collaborative, growth-oriented culture

Assist with leadership coaching, succession planning, and team development initiatives

Monitor operational trends, property performance, and regional reporting metrics

Support service operations, capital projects, vendor oversight, and maintenance execution through regional leadership teams

Ensure communities maintain high operational standards, strong resident experience, and compliance expectations

Utilize technology, operational systems, and reporting tools to improve communication and decision-making

Travel periodically for acquisitions, operational support, leadership meetings, and portfolio visits as needed

Operations Director Background Profile:

8–10 years of progressive leadership experience within multifamily operations, multi-site management, hospitality, facilities management, or related operational environments

Proven experience leading leaders, regional teams, or geographically dispersed operations

Bachelor’s degree required

Strong operational and financial acumen with experience supporting portfolio performance and team accountability

Comfortable working within a fast-paced, entrepreneurial environment with minimal bureaucracy

Highly organized with strong communication, follow-up, and leadership development skills

Strong technology and computer proficiency; adaptable to systems and operational tools

Ability to build relationships across all levels of an organization

Multifamily or real estate experience preferred but not strictly required for candidates with strong operational leadership backgrounds

Ability to travel approximately 15% as needed

Features and Benefits:

Direct-hire, executive-level leadership opportunity

High-impact role with enterprise-level influence

Collaborative, values-driven culture

Opportunity to shape and standardize facilities operations nationwide

Exposure to executive leadership and strategic decision-making

Competitive compensation package

Comprehensive benefits package (medical, dental, vision)

Paid time off and holidays