Case Manager

CASE MANAGER

Organization Type: Non-profit, Faith-Based

Position Type: Full-Time; Non-Exempt\

Department: Homelessness

Director Report: Director of Case Management

Hours: 40 hours per week/Salaried

*This position is a grant funded position and is contingent on renewal of grant for continued employment past the grant period.

Position:

With the ultimate goal of helping individuals transition out of homelessness, our Homelessness Department engages in outreaches, relationship-building, case management, and program placement. Through these activities, we partner with individuals to help them know that they are loved and valuable, believe that change is possible for them, and decide to take action toward that change. Reporting to the Director of Case Management, the Case Manager is a grant-funded position that will engage in outreach to encampments and provide a pathway to rapid re-housing through case management.                   

Minimum Qualifications:                

● Bachelor’s Degree, preferably in social work or a related field
● Demonstrated love for individuals experiencing homelessness
● Minimum 2 years of experience working with individuals experiencing homelessness
● Training or understanding of mental health issues, trauma, and root causes of homelessness

Frontline Response Responsibilities      

● Weekly meeting with Director of Case Management
● Reading all assigned books
● Attending staff meetings and evaluations
● Adhering to the Frontline Response standards, policies and procedures

Position-Specific Responsibilities:               

● Build rapport with individuals experiencing homelessness in encampments
● Enroll qualifying individuals in a rapid rehousing program
● Transportation of clients to ensure HUD Document ready for housing placement
● Development of individualized housing and service plans, including planning a path to permanent housing stability
● Collaborate with clients on outcomes and goals set forth in grant performance measures
● Transportation of clients to ensure HUD Document ready for housing placement
● Support clients in viewing approved units and guiding them through process of securing housing unit
● Assist clients with setting up utilities and with understanding necessity of timely submission of bills
● Data entry into HMIS platform, including all case notes into HMIS within 48 hours of client contact
● Maintain thorough and accurate progress notes, files, and correspondence
● Maintain professional rapport with program participants, peers, and other community service providers 

● Communicate with program participants and agencies to document use/success of outgoing referrals
● Provide all required documentation in a timely manner, which may include follow-up, outcome evaluation, contact sheets and evaluations
● As assigned, participate in agency public relations activities such as agency fairs and community presentations of agency programs and services
● Assist program staff with entering client intakes in the database and communicate eligibility requirements to clients.
● Assess housing barriers of individuals experiencing homelessness to determine housing & service needs. 

● Other job duties as specified

Skills:

• ●  Well-organized

  ●  Good time management

• ●  Fluid and flexible working in a fast-paced environment and with different personality types                  

• ●  Excellent written and verbal communication                        

  ●  Ability to establish rapport with individuals in homelessness and navigate the unique needs of diverse, multi-cultural populations, including clients who may be economically disadvantaged elderly, individuals with disabilities and ethnic minorities                        
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• ●  Confidence in connecting clients to the appropriate resources for their circumstances and needs                        
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• ●  Strong team player
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• ●  Non-judgmental and empathetic
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• ●  Able to lift 25 lb
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