Resident Assistant - Warming Center

Overnight Resident Assistant - Homelessness Department 

The Resident Assistant (RA) will provide essential overnight coverage and supervision for Frontline Response's Warming Center Program. This position is responsible for the welfare, safety and comfort, as well as daily support to the residents. The RA will provide crisis intervention to callers seeking shelter, advice or referrals. The RA is responsible for maintaining a safe and welcoming environment during overnight hours, monitoring residents, providing support as needed, and ensuring that breakfast is prepared and served each morning.

Job responsibilities include: 

• Ensure the safety and security of the shelter and the residents by enforcing house rules and conducting inspections during shift and reporting incidents by following protocols
• Assist in conducting comprehensive initial screening process to determine eligibility for program services, providing assessment, intake and enrollment where appropriate
• Conduct new resident orientation to ensure understanding of the rules, policies and procedures
• Work collaboratively with volunteers assigned to work in the residential area
• Drive agency van to transport clients to other services as needed 
• Maintain client files and data

Key Responsibilities:

Overnight Monitoring & Support

• Ensure the safety and security of residents during overnight hours by conducting regular checks and monitoring the premises.
• Address and de-escalate any issues or emergencies that arise during the shift.
• Provide support and guidance to residents as needed, fostering a compassionate and respectful environment.

Resident Accountability

• Maintain accurate logs and documentation of overnight activities, including any incidents or resident concerns.
• Enforce program rules and policies while maintaining empathy and understanding.
• Support residents with their nightly routines and any urgent needs.

Meal Preparation

• Ensure breakfast is prepared and served to all residents each morning in accordance with health and safety standards.
• Coordinate with kitchen staff or volunteers, as applicable, to provide nutritious and timely meals.

Administrative Duties

• Complete nightly reports and communicate any concerns or updates to the daytime staff.
• Assist with intake or discharge processes as required during overnight hours.

Facility Management

• Conduct regular checks to ensure cleanliness and orderliness in common areas.
• Report maintenance issues or facility concerns to the appropriate staff.

This description is intended to describe the essential job functions and requirements for the performance of this job.  It is not an exhaustive list of all duties, responsibilities, and requirements of a person so classified. 

Education and experience required: 

• ·High school diploma or equivalent; additional education or experience in social services preferred.
• At least one (1) year related work experience in direct service, preferably working in residential shelter services environment
• Ability to lift a minimum of 50 pounds
• Ability to respond to physical emergencies, including immediate evacuation of campus buildings and potential client medical and behavior situations
• Successful completion of background checks is required upon hire
• Strong conflict resolution and communication skills.
• Ability to remain calm and act decisively in emergencies.
• ServSafe certification or willingness to obtain (preferred for meal preparation responsibilities).

Work Environment:

• This position involves overnight hours, and candidates must be comfortable working independently during these times.
• Moderate physical activity, including standing for extended periods, light lifting, and moving throughout the facility.

Compensation and Benefits:

• Competitive hourly rate.
• Opportunities for professional development and training in a supportive team environment.

Frontline Response is an equal opportunity employer dedicated to fostering an inclusive environment that values diversity. If you're passionate about making a difference in the lives of those we serve, we encourage you to apply.