What are the responsibilities and job description for the Case Manager ACT position at FRIEND HEALTH?
Job Summary
The ACT MHP (Mental Health Professional) Case Manager is responsible for providing comprehensive, community-based services to adults living with serious mental illness, utilizing the Assertive Community Treatment (ACT) model. This position focuses on client engagement, recovery-oriented care, coordination of services, and ongoing support to help individuals achieve stability and independence within the community.
Job Duties
This job description is to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the duties as described. This job description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned as deemed appropriate commensurate to the position. This document does not represent a contract of employment, and Friend Health - HRDI reserves the right to change this job description and /or assign tasks deemed as needed.
Compensation & Benefits
Salary: 52,500
Comprehensive Benefits Package, Including
This Position Involves Direct Patient Contact, Posing a Risk Of Exposure To Tuberculosis (TB). Employment Is Contingent Upon Annual TB Testing, Except For
Equal Employment Opportunity (EEO) Statement
Friend Health – HRDI is an equal opportunity employer. We consider all applicants for employment without regard to race, religion, color, age, sex, national origin, citizenship, ancestry, marital or parental status, sexual orientation including gender identity, gender expression, military discharge status, physical or mental disability, or any other status or characteristic protected by law. In addition, Friend Health – HRDI provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws (including during the application or hiring process). Friend Health - HRDI supports the Pay Transparency Law as an equal opportunity employer.
Join our Team!
Join Friend Health – HRDI and make a difference in the lives of individuals living with serious mental illness. As part of our ACT team, you’ll help transform lives through intensive, community-based care. We value innovation, compassion, and cultural humility in everything we do.
The ACT MHP (Mental Health Professional) Case Manager is responsible for providing comprehensive, community-based services to adults living with serious mental illness, utilizing the Assertive Community Treatment (ACT) model. This position focuses on client engagement, recovery-oriented care, coordination of services, and ongoing support to help individuals achieve stability and independence within the community.
Job Duties
- Complete 6–7 billable client engagements daily
- Participate in a 24/7 on-call rotation for crisis intervention
- Conduct biopsychosocial assessments and develop IM CANS documentation
- Coordinate services across housing, medical, vocational, and mental health domains
- Provide outreach, supportive counseling, and problem-solving strategies
- Collaborate with internal teams and external agencies for discharge planning
- Ensure all documentation meets Medicaid, agency, and state standards
- Maintain accurate and timely DIS billing for services rendered
- Promote mental health awareness through education and outreach
- Bachelor’s degree in Social Work, Psychology, Counseling, or another closely related social science field is required.
- Master’s degree preferred.
- Two years of experience in community or behavioral health preferred
- Valid Illinois Driver’s License, reliable transportation, and ability to travel within service area
- Familiarity with DSM-5, ASAM, and Medicaid-funded programs
- EHR proficiency and strong communication/documentation skills
- Culturally competent; bilingual (especially Spanish) preferred
- Client Stability: 90% of assigned clients maintain housing and avoid hospitalization
- Treatment Compliance: 100% of treatment plans completed on time with measurable goals
- Resource Utilization: Build relationships with 3 new community resources quarterly
- Travel throughout the community required
- May require lifting 10–25lbs, walking/standing for extended periods
- Minimal physical risk
This job description is to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the duties as described. This job description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned as deemed appropriate commensurate to the position. This document does not represent a contract of employment, and Friend Health - HRDI reserves the right to change this job description and /or assign tasks deemed as needed.
Compensation & Benefits
Salary: 52,500
Comprehensive Benefits Package, Including
- Medical, Dental, and Vision Coverage
- Paid Time Off (PTO) & Holidays
- Professional Development Opportunities
- Employee Assistance Program (EAP)
This Position Involves Direct Patient Contact, Posing a Risk Of Exposure To Tuberculosis (TB). Employment Is Contingent Upon Annual TB Testing, Except For
- Documented medical contraindications
- Documented religious objections
Equal Employment Opportunity (EEO) Statement
Friend Health – HRDI is an equal opportunity employer. We consider all applicants for employment without regard to race, religion, color, age, sex, national origin, citizenship, ancestry, marital or parental status, sexual orientation including gender identity, gender expression, military discharge status, physical or mental disability, or any other status or characteristic protected by law. In addition, Friend Health – HRDI provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws (including during the application or hiring process). Friend Health - HRDI supports the Pay Transparency Law as an equal opportunity employer.
Join our Team!
Join Friend Health – HRDI and make a difference in the lives of individuals living with serious mental illness. As part of our ACT team, you’ll help transform lives through intensive, community-based care. We value innovation, compassion, and cultural humility in everything we do.