ACT Case Manager

Purpose:

Members of the Assertive Community Treatment (ACT) Team will coordinate and provide comprehensive recovery and rehabilitative services to mental health consumers participating in ACT. Interventions include a range of therapeutic and behavioral services, including crisis intervention, for individuals with both severe mental illnesses and/or substance abuse disorders. Services are predominantly community based, including at consumers' homes, entitlement agencies, medical facilities, and other locations as needed. ACT services are available to consumers on a 24 hour/7 day per week basis, requiring occasional off-hour crisis response, evening and weekend coverage as needed, and participation on the ACT Team's 24/7 on-call schedule as assigned by the ACT Team Supervisor.

Duties and Responsibilities:

• Provide case management, outreach, and aftercare services
• Assess clients functioning, strengths, needs, and diagnosis
• Assess for indicators of abuse
• Develop treatment plan collaboratively with client by defining goals, specific outcomes, and time frames for treatment
• Apply appropriate behavior management techniques
• Provide culturally appropriate, competent and individualized linkage plans in accordance with each clients age, gender and gender identity, sexual orientation, race, ethnicity, religious beliefs and culture
• Determine appropriate type and level of services utilizing the Level of Care Utilization System for Psychiatric and Addiction Services (LOCUS) developed by the American Association of Community Psychiatrist
• Facilitate psychiatric hospitalization when indicated
• As appropriate, develop amental health assessment or admission note resulting in the identification of the individual's mental health service needs and recommendations for service delivery
• Work cooperatively with other members of the treatment team
• Maintain positive and mutually respectful relationships with other human service providers, entitlement agencies, health care vendors, and the community
• Assist with outcome measures
• Maintain compliance at all times with clinical documentation, timelines and agency policies and procedures including meeting required timeframes for documentation and service notes
• Report to assigned supervisor and actively seek consultation whenever necessary or requested by supervisor
• Develop close working relationships with DCFS and DMH funded agencies, and other mental health service providers throughout the north and west sides of Chicago and suburbs
• Maintain compliance with confidentiality policies and procedures at all times
• Maintain positive and mutually respectful relationships with other human service providers, entitlement agencies, health care vendors, and the community
• Other duties as assigned by supervisor

Minimum Qualifications:

• Bachelors Degree in Social Work, Psychology, or a related field is required
• Knowledge of Recovery principles, Co-occurring Disorders Treatment concepts, and/or Evidence Based Treatment Models preferred
• Excellent interpersonal, verbal and written communication skills.
• Personal vehicle, valid Illinois drivers license, insurable driving record, and vehicle insurance is required.

Competencies (Minimum Skills, Knowledge and Experience):

• Ability to be respectful of the diverse cultures of the people served and to provide culturally appropriate, competent and individualized treatment in accordance with each clients age, gender and gender identity, sexual orientation, race, ethnicity, religious beliefs, and culture
• Clinical competencies, including motivational Interviewing techniques, as aligned with training mandated by C4
• Knowledge of and ability to use appropriate behavior management techniques
• Understanding of personal and professional boundaries
• Ability to plan, develop and manage multiple projects
• Organizational skills
• Time and stress management skills
• Communication skills to include interpersonal, teamwork, and collaboration skills
• Conflict resolution and diplomacy skills
• Computer literacy
• Problem solving skills
• Excellent interpersonal, verbal and written communication skills
• Ability to plan, develop and manage multiple projects
• Proficient in Windows environment