What are the responsibilities and job description for the IT Support Engineer position at Franklin Fitch?
IT Support Engineer
Onsite - Boston, MA
6-Month Contract ( Extensions)
Opportunity to join a global organization where technology drives every operation. In this hands-on role, you’ll support both onsite and remote users across multiple regions, combining day-to-day IT support with infrastructure management and small project delivery.
What you’ll do:
- Provide 1st and 2nd line support for hardware, software, and network issues across Windows, Mac, and mobile devices
- Support LAN, WAN, Wi-Fi, and cloud-connected devices in a hybrid environment
- Deploy, configure, and maintain desktops, laptops, printers, and other endpoints
- Assist with Microsoft 365, Intune, and modern endpoint management tools
- Deliver guidance and training to users on IT systems, processes, and best practices
- Help implement new systems, upgrades, and technology rollouts
- Contribute to process improvements and take ownership of small to mid-scale IT projects
What we’re looking for:
- Proven experience in 1st/2nd line IT support
- Comfortable with modern Windows and cloud-based environments
- Familiarity with endpoint management, mobile device management, and hybrid systems
- Good troubleshooting skills across hardware, software, and networking
- Ability to work independently while collaborating with a global team
- A proactive mindset with a willingness to suggest and implement improvements
This is a great opportunity for an IT professional who enjoys variety, values autonomy, and wants to work with modern technology in a global environment.