Information Technology Technician

IT Technician (Level 1 / Level 2) | Dover, NJ | Full-Time | On-Site | $40,000 - $55,000

A rapidly growing IT services provider supporting major enterprise and financial-sector clients is seeking multiple Level 1 and Level 2 IT Technicians to join its expanding team.

This is an excellent opportunity for hands-on technicians who enjoy working across desktop support, infrastructure, and data center environments. Successful candidates will support critical client operations while gaining exposure to large-scale technology deployments, migrations, and enterprise infrastructure projects.

What You'll Be Doing

• Provide technical support for desktops, laptops, printers, mobile devices, and end users
• Troubleshoot Windows operating systems, Microsoft 365, Active Directory, and user account issues
• Install, configure, and maintain hardware and software
• Perform asset management, equipment deployment, and inventory audits
• Support network troubleshooting, including basic wired and wireless connectivity issues
• Document technical work and update ticketing systems
• Rack and stack equipment, perform cabling and patching activities, and assist with hardware deployments
• Support data centre operations, including equipment installations, decommissions, and hardware replacements
• Escort vendors and support facility access requirements where required
• Participate in after-hours support and on-call rotations
• Travel to client locations as needed
• Troubleshoot server, network, firewall, and infrastructure-related issues
• Support Windows Server environments and related technologies
• Handle escalated tickets and complex technical incidents
• Assist with on-site installations, upgrades, and project work
• Provide technical guidance and escalation support to junior technicians

What We're Looking For:

Required

• 1 years of IT support experience
• Strong customer service and communication skills
• Experience supporting Windows environments and Microsoft applications
• Knowledge of Active Directory, Microsoft 365, and desktop troubleshooting
• Ability to work independently and in client-facing environments

Highly Desired

• Hands-on data center or colocation experience
• Rack and stack deployments
• Structured cabling and patch panel work
• IDF/MDF closet experience
• Hardware refresh, migration, or deployment project experience
• Exposure to networking concepts and infrastructure troubleshooting
• MSP, field support, or multi-client environment experience

Certifications (Helpful but Not Required)

• CompTIA A
• Network
• Server
• Microsoft certifications

Schedule:

• Primarily Monday-Friday shifts
• Day and afternoon/evening schedules available
• Significant overtime opportunities available
• Participation in on-call rotation required
• Candidates must be comfortable supporting environments with strict response-time requirements

Compensation & Benefits:

• Competitive salary and hourly compensation based on experience
• Overtime opportunities available
• Health insurance
• Paid vacation
• Career development and progression opportunities
• Exposure to enterprise-level infrastructure and technology projects

If you're looking for an opportunity to develop your technical skills, work with enterprise environments, and be part of a growing organization with significant future hiring plans, we'd like to hear from you.