What are the responsibilities and job description for the Information Technology Manager position at Franklin Fitch?
IT Operations Manager | Onsite | NYC | Up to $180,000 DOE
About the Company
Our client is a fast-growing technology company building innovative software for enterprise customers. This is an opportunity to take ownership of internal IT operations within a collaborative, high-performing environment, working across infrastructure, end-user support, security, and office technology
What You'll Do
- Own the day-to-day internal IT support function, providing technical support to employees across multiple locations
- Manage employee onboarding and offboarding, including device provisioning, account creation, access management, and equipment recovery
- Coordinate hardware deployments and remote device provisioning for a distributed workforce
- Maintain and improve IT processes, documentation, and operational procedures
- Support conference room technology, audiovisual equipment, and meeting spaces
- Assist with office infrastructure projects, including networking, access control, and workplace technology
- Support internal network infrastructure, wireless networking, VPN connectivity, and firewall administration
- Assist with endpoint security, device compliance, operating system updates, and vulnerability management
- Administer mobile device management platforms and maintain hardware inventory
- Partner with internal teams to ensure reliable, secure, and scalable IT operations
What You'll Bring
- A proactive, hands-on approach to IT support and operations
- Strong troubleshooting skills with the ability to resolve a wide range of technical issues
- Excellent communication and customer service skills
- The ability to work independently while managing multiple priorities
- A collaborative mindset and a passion for improving processes and user experience
- Experience working in a fast-paced, growing business where priorities can change quickly
What You'll Need
- 5 years of experience in IT Support, IT Operations, or Systems Administration
- Experience supporting Windows and/or macOS environments
- Experience with Microsoft Intune, Jamf, or similar Mobile Device Management platforms
- Experience with identity and access management tools such as Okta, Microsoft Entra ID, or Google Workspace
- Good understanding of networking fundamentals, including VPNs, wireless networking, and firewalls
- Experience managing hardware lifecycle, endpoint management, and device provision
- Familiarity with IT security best practices and endpoint compliance
Why Apply
- Join a growing technology company during an exciting stage of expansion
- Take ownership of a broad internal IT function with real autonomy
- Work with modern infrastructure and cloud technologies
- Play a key role in supporting a growing global workforce
- Excellent long-term career progression as the business continues to scale
Interested? Apply now or send your resume to j.johnson-marjanovic@franklinfitch.com
Salary : $130,000 - $180,000