What are the responsibilities and job description for the Help Desk Analyst position at Franklin Fitch?
Remote Helpdesk Analyst | LA - Remote | $75k | Law Firm
Are you looking to join a leading global US Law firm undergoing digital renovation?
Are you hoping to find a role with crystal clear progression pathways?
This organization is an award-winning law firm that is famous for its market-leading approach, working with some of the biggest Fortune 500 institutions in the world. They have also won awards for the ‘best workplaces in California’ for the past 3 years, partly down to their great internal culture and quality of life given to their employees.
You will works as part of the Tier 1 remote support team resolving tickets or escalating to regional onsite deskside teams as necessary.
The successful candidate will be onsite for the first month for training, so you need to be local to one of the following offices -
Atlanta, Austin, Boston, Chicago, Dallas, Houston, LA, Miami, NY, Salt Lake City, San Fran, Seattle, Silicon Valley, Washington DC, Wilmington (Delaware)
You will need –
· Windows, Office365, AD.
· ServiceNow
· Bomgar or remote support tools
· Law or professional services background.
Shift Pattern - 35 hour week in total.
Shift B: Priority 2 | Saturday - Wednesday | 8 AM - 4 PM PT
Shift C: Priority 2 | Monday - Friday | 10 AM - 6 PM PT
Shift D: Priority 3 | Wednesday - Sunday | 5 AM - 1 PM PT
Shift E: Priority 3 | Friday - Tuesday | 1 PM - 9 PM PT
Shift F: Priority 3 | Sunday - Thursday | 9 PM - 5 AM PT
Shift G: Priority 3 | Tuesday - Saturday | 9 PM - 5 AM PT
Please confirm you have read and are happy to do the above shifts before applying.
If this sounds like the opportunity for you, don’t hesitate to get in contact with me before it’s too late at r.bray@franklinfitch.com
Salary : $75,000